Preparing For the ReOpening

Preparing For the ReOpening

Most of America has been on lock-down for awhile.

#StayAtHome orders and #SocialDistancing along with the reminders to #WashYourHands have impacted our lives forever.

While we are all experiencing the same Coronavirus pandemic around the globe, we are all experiencing the affects on our lives differently.

I have two clients, both in the same industry that had two very dissimilar stories.  One initially laid off about a third of their team.  It was heartbreaking they told me, they’ve never had to do that before.  When I checked it with them last week however, they brought back everyone who wanted to come back due to the funding available with the legislation that was passed to help small businesses and their quick action to get approval for the funds.

The other client, in the same business, didn’t lay off anyone.  They simply switched their focus and kept everyone busy.

Then there’s the story of two of my favorite local eateries that my wife and I visit weekly.  At least we did when we were allowed to dine inside.

One of them, the Firefly originally closed for two weeks.  But then they got creative and started selling some of their baked goods for a couple of predetermined hours on the weekend.  We bought some bagels the first time, and just a few days ago they were selling their famous biscuits and gravy to go along with a whole host of other baked goods.  They started with curb-side service and now they actually have created an online store so I can order and pay ahead.  What really caught my attention was that the owners were giving all the revenue to the staff that were temporarily laid off.

The other place, Welch’s has been closed for over a month now.  The 3 main staff that we see nearly every weekend have been busy creating shutdown videos which they post everyday on Facebook.  I don’t know the details of what’s going on behind the scenes, but again, this is  reminder of some of the differences two similar businesses are experiencing.

On the employee side, some people are facing the challenges of two parents working from home with kids also at home and I’ve seen the challenges and stress this scenario creates.  There are people collecting unemployment who were suddenly laid off and now are going stir-crazy in their apartments and houses.  There are also people who were told to keep working but had their pay cut and already were living paycheck to paycheck.

As each state slowly reopens as they lift or change the Stay At Home orders, we are going to see a very different economy than we were experiencing 3 or 4  months ago.

Both consumers and the business world has been forming new habits, new routines, new experiences.

What will you be doing differently as a business owner?

What will you be doing differently as an employee?

What will you be doing differently as a consumer?

What will you be doing differently as a human being?

Next week, I’m going to remind you of some timeless truths that must be remembered when we reopen.

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Learn From The Best

Learn From The Best

It’s a weird and wacky world out there right now.

We are hearing stories about the record number of people who are filing for unemployment, the devastating stories of people dying from this mystery virus that we have yet to get a handle on because it is new to the medical and scientific community.

Some of us are working from home, other are at home trying to figure out how to occupy their time.

As business owners and managers, I understand you want some answers, but the answers to the questions you really want aren’t available yet.

We don’t know what the final tally will be healthwise or financially. We are living in the middle of a movie and this is not your typical romantic comedy or action flick where we know the good guys always win.  This is real life, your life, my life and the lives of the people we work with and live with.

You want answers, you want solutions, and while I wish I could give you a road map to follow exactly…

I can’t because each of you have different circumstances and variables that will determine the steps to take.

Instead I am going to take a moment and share with you some resources that I shared with my team.

Near the end of February, I was offered and accepted a promotion to become the General Sales Manager of WOWO Radio. WOWO is one of a dozen stations owned by Federated Media in Indiana  and the past few years the WOWO Local Sales Team has been the largest producer of revenue for our company.  I’ve been part of that team for nearly 7 years.

Less than 4 weeks after the promotion to lead, manage and coach our team, Black Friday hit.  It was my wife’s birthday March 13th and the orders to stay at home were causing businesses to scramble and try and figure out what to do next. 

One of the things I prepared for my team was a list of some resources that have helped me over the years. With the extra time you have and your desire to find some answers, this list of resources could spur your thinking and creativity.

In 1986 I made the switch from having fun and being creative as a radio personality in the programming side of the business, to needing to learn how to apply that creativity and fun to the money making side of the business, the advertising, marketing and sales side.

Roy H. Williams:  https://www.mondaymorningmemo.com/  I subscribe to this and have fun digging into the “rabbit hole” in each memo.

 

https://harveymackay.com/ Has a bunch of resources and I’ve read and recommend his first two books, Swim and Naked.

 

https://www.gitomer.com/ has free stuff you can sign up for.

 

https://www.amazon.com/Positioning-Battle-Your-Al-Ries/dp/0071373586  Is a book I bought when I first started in the advertising side of radio in Detroit.  Great stuff.

 

I subscribe to Art’s emails: https://businessbyphone.com/

 

And circling back to Roy Williams, some of his partners also write great stuff that you can subscribe to: https://wizardofads.org/articles/

 

I  also have over 1400 articles and over 150 podcast episodes that I’ve created at my own website: https://www.scotthoward.me/ and I update with fresh material every single week.

I have been learning for over 30 years and continue to soak up wisdom from others.

I also have a weekly newsletter called Sound ADvice that is free and delivered to your email Wednesday mornings if you sign up for it.

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Leadership Lessons from Jack

Leadership Lessons from Jack

Lead Like Jack

Considered one of the greatest CEOs of all time, Jack Welch passed away on March 1st, 2020.  Jack was the CEO of General Electric (GE) from 1981-2001.  He is known for changing the way leaders lead.  His style was to hire the best people, let the people do the work, and get out of their way.  

During his tenure as CEO of GE, the value of the company grew from $14 billion to $400 billion in just 20 years. In 1999, Fortune Magazine named him “Manager of the Century”. 

While he did have his adversaries and not every deal he made was a winner, in the end, Jack Welch is most noted for his management style that turned GE into one of the largest companies in the world while under his guidance.

In his “8 Rules of Leadership”, Jack’s Rule #1 says, “Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence”.

The lessons taught and used in a mega-company like GE can and should relate to all businesses of all sizes.

If you would like to see the complete list of Jack Welch’s “8 Rules of Leadership” as published in Inc. Magazine’s November 13th, 2017 issue, click here.

Last year my company had the opportunity to upgrade their team. Federated Media is a privately owned company based in Indiana with radio stations and digital marketing divisions.  When an opening for a new leader for the Fort Wayne, Indiana division of Federated Media was announced, the search began nationwide to find the person most capable of not only leading our team for the next year, but also for the decades ahead. 

After multiple candidates went through the process, our CEO selected Ben Saurer to become the VP/General Manager of Federated Media’s Fort Wayne operations.  Ben is no stranger to the company, he has been the General Sales Manager of my station WOWO for years.  Ben was also responsible for leading the sales teams of our sister stations WKJG (ESPN) and WBYR (98.9 The Bear). Ben was also the local favorite for leading us, even though those of us who worked for him directly were a little nervous about who would and could replace him as General Sales Manager of those three stations.

One of Ben’s first roles as the Fort Wayne VP/GM was to hire his replacement General Sales Managers. Again a national search was conducted and within 8 weeks of Ben officially in his new position, he filled all three G.S.M. seats with two people.  Initially hired to become the Sales Manager of our ESPN station and our Classic Hits station (BIG 92.3) Kassie Taksey in January, it was announced that she would also take on the General Sales Manager role for 98.9 The Bear.  Kassie is a Federated Media veteran, having worked for us before and is an excellent choice to lead those sales teams.

The same thing happened with WOWO Radio. After a nationwide search and interviews, Ben Saurer announced that I would become the WOWO General Sales Manager to lead our team.  Over the next few months my role is changing as I divest myself of most of the advertising partners I was personally taking care of.  We also hired two brand new team members to replace me and to move forward in 2020. As Jack Welsh said, “Leaders relentlessly upgrade their team…” and that includes adding the right people to our teams.

If you would like to be considered to work for my team or any or the Fort Wayne Federated Media radio stations, start here: https://www.federatedmedia.com/fort-wayne-market/ 

And if you would like more business tips and insight, subscribe to my free weekly Sound ADvice email newsletter.

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Are Your Employees REALLY Working?

Are Your Employees REALLY Working?

An old business owner joke goes like this; a reporter one day asked the CEO of a major company, “So, how many employees are working in your company?”  The CEO replied, “approximately half of them”.

 

It’s funny, but the problem is, it’s not necessarily a joke!  Today with the ever-expanding network of digital and social capabilities, the problem is getting worse, not better.

 

fortune.com article stated that the average worker spends a full day of the work week doing things other than, work!  Paying an employee for 8 hours and getting only 6 hours of quality time is troubling, at the least.

 

According to an article posted by thebalancecareers.com, the most significant reasons why workers waste time were:

 

35% were not challenged enough

32% felt that there was no incentive to work harder

30% got no satisfaction from what they do, and

23% were just downright bored.

 

It’s no surprise that motivated employees with clear expectations get more done than those that simply show up and do what they “think” should be done.  The trick is, how do you keep them motivated?

 

I have a list of  “10 Leadership Tasks to Inspire Performance”  that suggests it starts with hiring. Hire on attitude and effort, you can train them on the skills required. Task #4  on the list suggests you have “clear expectations”.  Most people appreciate clear direction and boundaries and will “respect only what you inspect”.  Make sure they understand that doing non-work-related tasks are not tolerated, and you can bet the time wasted will be far less.

Now there is a fine line or grey area between wasting time on the job and taking a break.  It really depends on the requirements of the job and clear expectations set at the beginning.  Most employees don’t want to be micro-managed but they may need some help and guidance at first. 

In our company, we strive to use a coaching instead of managing set-up.  Because of the different roles people play, some have more flexibility while others need to follow procedures to the T.  Our on-air staff at the radio stations have to be on time.  As a former radio personality who sometimes worked non-traditional hours, I know how important punctuality is.  Same with meetings.  Time is a valuable resource for everyone.

Yet sometimes brainstorming, research and creativity can’t be easily measured or monitored by a time clock.  The coaching model of employee management takes into consideration the individuals work style along with the requirements of the job and finds a way to make it work. 

You may wonder what does any of this have to do with media, marketing and advertising that I usually write about.

Here’s the answer:

Your staff are a huge part of your marketing.  The customer experience can turn a first time caller or visitor into a life long customer, or it can create such a negative experience that you lose their business forever.

Even if I can bring you enough leads and potential customers through an advertising program to make you a millionaire, unless you treat them right, you will go broke.  And when I say you, I mean your entire team.

If you would like a copy of the “10 Leadership Tactics to Inspire Performance”, click here. 

I also invite you to subscribe to my Sound ADvice marketing newsletter for tips on running a better business, you can subscribe in the box below.

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One Day At A Time

One Day At A Time

No matter what, you and I cannot speed up or slow down the clock.

The number 168 is important to me.

It represents the number of hours in a week.  7 days a week x 24 hours in a day.

Both the most successful person you know and the least are given the same number of hours each day.

The difference is we never know for sure when our own clock will stop.

But the other differences involve what we spend doing during our 168.

Depending on your circumstances there are probably items besides sleeping, eating, and personal hygiene stuff.

Work, commuting or travel, time with others in various forms, those are all included in nearly everyone’s schedule that I know.  Even those that are “retired” are still working at something.

So what makes the differences in each of our lives?

While many say it is the input factor, I say it is also the output factor.

Input is what we decide to consume.

The food we eat, the entertainment we watch, the people we decide to maintain relationships with.

The stuff we read, the stuff we listen to, the places we go… these are all part of what we are inputting into our lives.

Output is what we give to others.

Output is action oriented.

Output can be as simple as spring cleaning the yard, or it can be volunteering in some form.

If input is inhaling, output is exhaling.

You need to do both to stay healthy.

I’ll let that sit there and let you see if there’s any application to you and your life.

Honestly, I went down a rabbit trail I wasn’t planning on traveling when I started writing this today.

Here’s the path I was intending to journey down…

In 2003, 16 years ago this month, I returned to working in the world of media and marketing when I interviewed with Karen Travis who owned 6 radio stations in Fort Wayne.  Her words at the end of the interview were something like, “Great, we’ll see you on Monday!”  Problem was I had a job and here we are on Friday and Karen wanted me to start work a couple days later.

I really wanted the new job as it was a return to radio, this time in advertising sales which I had never done in Fort Wayne, but had done in Detroit.  It was (hopefully) going to be better than the factory job I was working at a plastics plant.

The plastics plant job was good, they kept promoting me, but I really didn’t care that much about plastics.  Helping businesses with their marketing and advertising was more of my passion and I was pretty good at it. So I went to the plastics factory and talked to the H.R. department.  We decided I would take my vacation the next week and also put in my two week notice and somehow I was able to leave immediately on good terms.   See part of my deal was to avoid burning bridges.  That’s a part of my personality and over time it pays off.

A few years later when that plastics company needed to find staff, I helped them when they became my client on the radio station.

8+ years I worked for those radio stations.  I outlasted everyone with the exception of some of the airstaff.  We went thru ownership changes, management changes, format changes, and all kinds of stuff.  When I decided to leave, again I did it without burning bridges and gave them nearly a month’s notice.

It was also during that time that I started creating an online presence.  The moniker ScLoHo was born.  ScLoHo is simply a mashup using the first two letters of my first, middle and last names. SCott LOuis HOward.

I created a few blogs and would post personal stuff on one and marketing stuff on a couple others.  By 2005 I was publishing every day. Without fail, I wrote another post every day.  In reality, I was publishing multiple times a day.  At the peak, I was up to 35 posts per week on my blogs.

I saw others start writing and blogging and then they would fade away or quit.

My co-workers at WOWO and Federated Media sometimes think that I became an “overnight sensation” whatever that means.  I have been at WOWO for 5+ years and they are well aware of this ScLoHo thing, even if they don’t understand it or now how to pronounce ScLoHo.

But here’s the real secret.

I started and didn’t stop.

I made changes but I never quit.

In 2011 when I left that first group of radio stations I mentioned, I joined a website development company and continued to write and publish.

My co-worker Kevin encouraged me to go from a blog to a regular website which after a few months of planning and set up I launched in October 2011.  It’s this site you are at now, ScottHoward.ME  .  The dot com version of my name has never been available.

I also reduced the number of articles I publish to this site to one per week and occasionally an extra one (like this one.) The reason for doing one per week is now every article is written by me.  Previously I was publishing articles from other sources.

A few years ago, the Sales Managers at Federated Media were asked to start a podcast dealing with  advertising and marketing.  Two of them came to me and asked if I would be willing to create a regular podcast for them since I also had on air experience and after giving it 24 hours, I told them yes.  It’s an audio version of the weekly stories I publish and we have over 100 episodes online.

At the end of 2018 I decided to expand my marketing outreach with a weekly newsletter, Sound ADvice.  I partnered with the people who run ENS Media whom I’ve known about for years and whose marketing philosophies are pretty much in line with mine.  The Sound ADvice newsletter is sent out by them on my behalf every Wednesday morning.  If you want a free subscription, sign up in the box below.

Then, the last piece to my marketing with Sound ADvice is radio ads that air on WOWO & our local ESPN Station.  Every week I run ads that are similar to the Sound ADvice newsletter, offering free information to anyone who requests it.  Every week, I am getting people that I’ve never met emailing me to get more details on whatever my offer is.

Some of you may be asking, what does all of this cost?

Yes I have invested money and also time.  Every week at least a couple of those 168 hours I have are spent creating and implementing my own marketing plan of action.  Money wise, I know those figures too, and it takes a commitment.

But here’s the real deal.

When I started doing all of this, I had no idea where it would lead, I just kept doing it.  Some days and weeks I didn’t feel inspired and could have quit, but I didn’t.

That in itself is rare. A dozen years ago there was a healthy blogging community in Fort Wayne.  Today, that world has dried up.

The latest trend, podcasting is supposed to be the Next Big Thing, but according to this article https://theascent.pub/enthusiasm-is-common-endurance-is-rare-98c074caf392 ; it’s no different than any other Next Big Thing.

Sociologist Josh Morgan conducted a rather interesting study on the number and status of podcasts on iTunes from 2005–2015.

Here are some key highlights:

  • About 200,000 individual podcasts were created, with about 5,000 new ones added every month since then.
  • The average podcast had 12 episodes, about 2/month for 6 months.
  • Most podcasts never receive even one rating.
  • A mere 40% of podcasts are still active.

The point is this:

Enthusiasm is common.

Endurance is rare.

People start things all the time — but they rarely “finish” them.

 

 

 
Endurance is what will make the difference.  Keep moving forward, even after you get pushed back.  It’s also okay to change paths to get to your destination.

And here’s a real eye opener, you don’t even need to know what your end game is going to be, it may unfold before you as you keep moving forward.

I’ve quit plenty of things too.  I had a 30 month time in my life that I worked 3 different jobs, 10 months each before I quit.  One I quit without another one lined up, but 3 days later had 6 different job offers to choose from.

I have served on boards and committees, volunteering my time and abilities to things that no longer exist and others that don’t need me anymore.

Endurance doesn’t mean don’t quit anything.  It means keep moving.  If you stop, just take a break and pick up again. Just don’t give up entirely.

Also try not to burn bridges, you never know when you may want to cross back over them again.

Enough for now.   I welcome any thoughts and comments.
 

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