Timely Marketing Principles That Are Timeless

Timely Marketing Principles That Are Timeless

It’s been two full decades that I’ve been in the advertising, media and marketing world in Fort Wayne, Indiana, non-stop.

During the past twenty years, there have been a lot of changes in technology and how the world operates.  However, no matter what the technological advances, there are certain principles that you can follow to be successful.  You just need to see how to apply them to whatever your marketing options are at the moment.

First a little backstory.  In was 25 years ago this month of August, that I moved back to my hometown after my Dad passed away and I thought it was going to be for a couple of months to help my Mom downsize and move to a smaller place.  But I neve left.  Instead I got married again, and my wife and I have moved a few times, all on the northeast side of town including our last move 9 summers ago that was half a mile from our old home.

My media and marketing background is much longer than 20 years.  I was a teenage radio disc-jockey and pursued that career path for 10 years before moving my family to Detroit and working in the advertising side of the radio business.  I left radio in the mid 90’s and know how to drive a fork truck, run a tool crib and operate a thermoformer.  At least I did until technology changed and improved processes with automation.

April 2003 was my return to radio advertising and I took a whole, big-picture consultive approach.  While I earned my money from the advertising I sold, I really wanted to help businesses succeed and that was more of a motivating factor than money for me.

The past two decades, I’ve worked in radio, also website development, a niche newspaper, and was the social media voice for a multi-million dollar e-commerce company.  I mention my background not because I’m bragging, but to give some substance and add some credentials to what I’m sharing.

The Timely Marketing Principles That Are Timeless transcend the limitations of technology and get to what is the most important.

What is the Most Important?

Human Relationship Marketing Principles.

  1. Your Reputation Matters.
  2. People Need to Know About You Before They Will Spend Money With You.
  3. It’s Best to Be Known BEFORE You Are Needed
  4. That last one, it’s all about Top Of Mind Awareness.
  5. Build Relationships With People, not machines.
  6. We Want To Trust, so Don’t Blow It.
  7. If You Do Blow the Trust Factor, Apologize and Make it Better.
  8. Everyone is either a potential Customer or person that can refer potential Customers to YOU.
  9. Value is the sibling of Trust.

Apply these 9 Principles to what ever you do to market your business and you’ve established a foundation for success.

Now here’s a few more Timeless Tips:

The environment of your message matters. Take the old-fashioned standby of roadside billboards. If you are a roofing company looking to sell metal roofs to homeowners, the wrong place for your message is probably the sign next to the 40 year-old apartment complex.  A better location could be the road that the exclusive golf course is on.

The content of your message matter.  Don’t yell and shout at your potential customers in a radio ad, instead talk to them as individuals, in a friendly trust worthy manner.

Be strategic and consistent with your message. A lot of business people are looking for instant results.  When they think that something isn’t working they stop it and move on to something else.  Or they are having an identity crisis and sending multiple messages out that don’t fit a strategic master plan.  Apply human relationship principles of dating to your business marketing.  Most of us are not going to commit to a long term marriage relationship on the first date.  Or on the first attempt to get a date.  You can date one person for 50 dates and get a better result than if you were to go on 50 dates with 50 different people.

And Finally…

Be where your current and future customers are so you can connect with them.  If they are radio listeners, pick the radio station that has listeners that are a good fit to become your customer.  If they are on social media, use the social media channels that are also a good fit.

Be prepared to try something new, but don’t stop doing what works, without a solid reason.

And if you need help learning how to apply any and all of this to your situation, reach out to me.

The Right Price

The Right Price

You can now listen to these articles on the Genuine ScLoHo Media and Marketing Podcast!  This is episode 3.

How much money should a new car cost?

How much money would you pay for a bag of potato chips?

What is the right price for a radio commercial?

The last time we talked, I urged you to be trustworthy and the echo that trust factor in your advertising and marketing. Today, we’re going to explore another element of the human experience that everyone of us consider before spending any money.

Value.

Yes, the word is value.

As consumers we want to equate the value of something to be equal or greater than the money we are going to fork over to get that something.

Take a new car for example. The MSRP for a new Chevy Camaro starts at about $26,000.

I could double that and spend over 50 grand for a new Mercedes, or pay 10 thousand less and drive a Kia. All have basic safety features and are road worthy, but the value as reflected by the price tag is significantly different.

How about that bag of potato chips?  I saw a 10 ounce bag for a dollar at a dollar store recently and a 3 ounce bag for a buck and a quarter at the gas station.  Same brand, same chips, which one is the right price?

All of the prices are right if they make sense.

When I owned a Mercedes, people would ask me regularly about it.  It was a topic of conversation because it was perceived to be a classic car with class and more value than the car I had before.  My next car, a Pontiac, would never inspire people to randomly start talking to my about my ride.

My most recent car purchase, a PT Cruiser, has been generating nearly as many random conversations as the Mercedes did because it is unique and rare.

I’m not really a car guy, so I find these conversation inspiring vehicles an interesting study of value as perceived by others.  Some people assigned a certain value to me when I drove the Mercedes and now the Cruiser.  I think the Pontiac was a neutral value.  The Cruiser I’ve been told fits my quirky, hip personality and I’m perfectly fine with that.

Let’s talk about the value of a bag of chips.  At the Dollar Tree store near my house, everything is a dollar. The lady in front of me at the checkout filled her cart with over 30 items and paid 35 bucks.  If she had gone to Kroger, Wal-mart or any of the traditional grocery stores, she would have paid at least 50 dollars for the same 30 or so items.

The other night my wife and I stopped at a gas station and that’s where I noticed the small bag of chips for $1.25. That was the right price even though a couple days later I saw the big bag for just a dollar.  How do I know it was the right price? Because people were buying them.

We are all conscious of prices.  If an item is priced too low then we are suspicious wondering what’s wrong with that item, unless that is the “normal price”, like the chips at the dollar store.

If the small bag of chips at the gas station was 5 dollars, I doubt they would sell. Even though we are expecting to pay inflated prices for convenience items like that, you can go overboard.

When you as a business person set your prices for the stuff you sell, make sure you know the value you are assigning to those items too, like in my automotive example.  Take into consideration the selling environment like my potato chip example.

And before we wrap this up, I’ll share with you a bit about the right price for advertising, specifically radio commercials.

At our company, Federated Media and the primary radio station I work for WOWO, we have a simple method of setting the prices.  It’s based on supply and demand.

Nearly every week I get a report that tells me how much inventory we have left for upcoming weeks.  WOWO is popular with radio listeners and radio advertisers because we have figured out a winning combination that works for all.

The listeners tune in to hear the news and talk programs and patronize the advertisers.  The advertisers are either getting a trackable positive return on investment or a perceived positive return on investment for the money they spend.

In other words, businesses that advertise on WOWO do it because they see the value in advertising with us.  The right price for advertising is one that offers value.

One day I’ll dig deeper into the specifics that I offer but for now, the key take away is understanding the idea of Value and how it is both different for each of us and incredibly important for each of us depending on our circumstances at the moment.

Stop Offering Discounts & Make More Money

Contrary to my thrifty consumer desires, I want you to stop doing something.

Stop offering discounts.

There are only certain specific businesses that should discount their stuff and only at certain times.  These are retailers but not all of them and not all of the time.  We’ll talk about them one day.

I subscribe to Groupon, not to buy stuff, but to find local businesses that are desperate and stupidly selling themselves short on how to be successful. 2015-12-27

Professionals should NEVER advertise discounts.

Think about it, do you want to go to a discount dentist or a discount lawyer, or a discount ________ (fill in the blank) ?

Or do you want to go to a Trusted dentist, Trusted lawyer, Trusted __________(fill in the blank) ?

I realize that there is a percentage of the population that are price shoppers but the problem is that unless there is a very good reason to be offering a discount in your advertising messaging, those discounted offers will damage your credibility and make you less trustworthy.

We needed a plumber to check out a problem that had us stumped last month.  When my wife asked who to call, I had her call the plumber I trusted.  It cost me $79 for him to offer a diagnosis and tell us that the faucet was getting old and that I should (and could) replace it myself one day.  He also told us what to do in the meantime to prevent the problem from reoccurring.

Who knows what another plumber would have done?  Tried to convince my wife that we needed $500 worth of repairs right now?  Maybe.  I’ve been through horror stories like that.

I had a dentist for awhile that was finding cavities that my previous dentist didn’t find and when I switched dentists again, the new dentist didn’t find the cavities my the other dentist warned me about. I had a gut feeling about the one dentist that was finding all these cavities and decided not to trust him, even when they offered special pricing to fix these problems.  Or maybe it was because they offered special pricing

Trust is more important than discounts in nearly any situation.  Part of that trust is that trusting that the company or the people are going to provide you with the value you expect for the price you agree to pay.  No one can put a dollar discount on that.  And you shouldn’t.

We will pay more if we trust you and that’s how you make more money.