Last month a couple of research articles about marketing to different generations hit my inbox. One was talking about generational differences and the other was talking about similarities. So the title of this update, Everyone Needs A Little Love is based on what I read along with what I’ve learned and observed in my 57…
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Take a moment and consider these 4 questions about customer relations: If your best customer was also your best friend, what would you be doing differently in your interactions with them? If your best friend was also your best customer, what would you be doing differently in your interaction with them? If you treated all…
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From the ScLoHo archives, an article I first published in 2011: 97% of all paying employment will change in the next 50 years. I just made that statistic up. But it doesn’t matter what the numbers are, we live in an era of change where the technology will make some peoples lives better, others lives…
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It’s #ThrowBackThursday, so I pulled this from the 2009 ScLoHo archives: Sometimes we get so wrapped up in the day to day, week to week process of running our businesses and our life overall, we neglect to put together a plan. Yeah, I’m going to toss out the big words for a moment and simply…
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