Remember the “Social” Side of Social Media

As soon as I wrote the title, Remember the “Social” side of Social Media,  I thought of a different topic than what I really want to share with you.

So let’s get that other topic out of the way, Be Nice. In an increasingly hostile online world, please return to kindness when you are online.  Don’t say things on social media or in the comment section somewhere that you would not say to that same person face to face.

Got it? Great.sma last

Now the original topic for Remember the “Social” side of Social Media.

It’s a marketing tip that I see too many businesses neglecting.

Make sure you engage in conversations on Social Media.  If you post on Facebook, YouTube or anywhere, keep an eye on the comments that you get and respond to them.  Too often I will see someone wanting to get more information or thank you, or that have a complaint and there is no response.

Last weekend my wife and I visited some bed and breakfasts and restaurants and I reviewed all of them on TripAdvisor.  One of them sent me a private message via TripAdvisor that read:

Scott,

Thank you for the great review. I’m so happy to hear that you enjoyed your dining experience at The Real Seafood Company. We hope to see you again soon!

Kind Regards,

Sergio P.
Guest Services Supervisor

That’s what it’s all about on Social Media and similar sites, so be social!

Too Many Media Salespeople Are Annoying

Time to share the thoughts of many business owners: Salespeople are annoying.  And unfortunately in my business of media, marketing and advertising, it’s not much better.

I never wanted to sell advertising, but I do.  I take a reverse approach. I help people buy.  There is a difference. Let me explain.

I ended up on an email mailing list from a person that sells advertising in a business publication.  A couple times a month I get an email from her with some offer or promotion that her bosses told her to sell.  The email opening is always the same: Dear Decision Maker, blah blah blah… She sends this email to everyone at once.  This is considered spam in the email world.  It’s just annoying to most recipients.  But it’s easy to delete too.

Another example.  I am helping a friend with their marketing plan. She and her husband were high school classmates of mine 40 years ago and we started talking this summer about how she didn’t have a marketing plan and that’s not her background, (she was a C.P.A.) but making decisions on advertising is her job because she pays the bills.  Because of my role as her marketing adviser, I went with her to a meeting at a local tv station that wanted to invite businesses to check out their “geo-fencing digital advertising options”.

She asked the salesperson who invited her if she could bring me as her marketing adviser and with a little reluctance, I was invited.

The day arrived and for nearly two hours we were in a conference room with one other potential TV client and 5 people from the TV station.  The first hour was all about the history of the TV station and their parent company and how big their signal is and on and on and on and on about how great they are.  We watch a short video and sat politely as they read from a power point.  We also heard plenty of insider jokes about living in rural Indiana along with one guys story about his daughter’s college basketball career cut short by….. stop. please stop I was thinking.  driving

At the end in was after 5pm, my friend mentioned she needed to be at a meeting at 5:30 and so the salesperson who invited us had to rush through a binder of information about a package that they were pushing connected to all of this.  The price was way too much for my friend to consider spending right now and when I heard there was a deadline of next Friday to sign up, that was the final red flag.

The details of the TV package where bad, but what I really found bad was the whole method that had for selling.   Like I said earlier it was backwards.  Instead of learning about my friends business and trying to determine how they could help my friends business grow, the TV people were more interested in selling their own stuff so their TV advertising business would grow.

I have worked for organizations like this TV station, that pushed packages with false deadlines and the focus is on selling.  It’s not fun.  It’s why I don’t work for those organizations anymore.

My focus is to help business owners and managers make wise decisions with their marketing and advertising.  I will recommend advertising options that they can buy from me when it fits, and I will recommend advertising options that they can buy from others too when it fits.  I’m all about their success in selling their goods and services, not mine.

There are about 100 or more people in the Fort Wayne area that want to sell you advertising.  I would rather help you buy advertising and marketing services that fit your business goals.

I work with WOWO Radio, Federated Entertainment, Federated Digital Solutions, under the Federated Media umbrella.  I was on the American Advertising Board of Directors locally for 7 years.  I know people at most of the advertising venues and agencies in the area.  I can and will help connect you with the ones that can help you.  But beyond that connectedness, I want to help you create a marketing strategy based on what your business needs, not on what people want to sell you.

See the difference?

Where Are Businesses Advertising?

I saw this chart last week that recaps which advertising mediums are growing and which are hurting.  Radio and Digital media, the two areas I work in are doing pretty good according to this data:

KantarMedia-US-Ad-Spend-Trends-in-Q2-Sept2015

Local radio, which is what I do with WOWO grew over 10% nationally.  Meanwhile Print in the form of Free Standing Inserts, Newspapers and Magazines; and TV is in decline.  I’m not surprised, are you?

WOWO & The Baby Boomers

Recently I have been talking to business that are waking up to the fact that the Baby Boomers are still a good group of folks to invite to spend money with them.  My radio station has a significant chunk of them.  Taking a glance at the most recent radio listener survey WOWO has over 40,000 Baby Boomer listeners every week.  That’s nearly double the number of any other radio station in Fort Wayne.yoursigncw

Here’s a few business categories that should contact me:

The following report is from Mediapost:

Revealed – 6 Ways Boomers Are Impacting The Consumer Landscape

Thanks to Boomers, the fastest-growing segment of the population over the next 10 years will continue to be people age 50+. Indeed, the over-50 population will grow by 15.1 million, or nearly three times faster than people age 18-49, a segment that will grow by just 6.3 million. That disproportionate growth will affect nearly every industry. It will grow the consumer base of endemic sectors that already serve older consumers (e.g., health and finance), and it will age the consumer base of mainstream sectors. At the same time, Boomers’ consumer needs will change dramatically due to meaningful life stage transitions, and these changing needs will transform key business sectors.

Just how far-reaching will the impact be? To get a sense of the transformative effects of Boomer aging, take a look at its impact on these six key business sectors:

1. Financial Services

Every day for the last five years, 10,000 Boomers reached retirement age. Many began rolling over or collecting lump sums from their 401(k) and pension plans, creating an increased demand for financial products and services from money managers. That trend will continue over the next 14 years, with increasingly savvy consumers who learned from the recession to take a more proactive role in the managing their money. As Boomers continue to reinvent retirement, companies will succeed most by monitoring their changing needs and providing customized solutions.

2. Employment/Business Services 

After retiring from full-time jobs, many Boomers continue to seek new work opportunities. The good news for Boomers is that they have significant opportunity. According to a 2014 CareerBuilder survey, 57% of private sector employers planned to hire seniors in 2015. This is creating a greater need for job placement and training services for older workers. Other retiring Boomers will start their own businesses, creating an increased need for business-related products and services.

3. Wellness & Fitness

The wellness/fitness industry has a huge growth opportunity when it comes to marketing to Boomers. A couple of years ago, the JAMA Internal Medicine issued a wake-up call when it reported that Boomers aren’t as healthy as their parents’ generation, specifically in suffering from chronic conditions that may have been prevented with better lifestyle choices. Recent research suggests they are headed in the right direction. Seven in ten currently manage their diets, and they cite a desire to improve their health as a top reason for doing so. Additionally, six in ten exercise multiple times a week. Boomers are increasingly using wearable fitness devices and health apps to monitor and improve their health. As a result, they are creating a demand for wellness and prevention products and services that will only grow as they age.

4. Brain Games

According to the Alzheimer’s Association, every 67 seconds someone is diagnosed with Alzheimer’s disease, and one in every three seniors dies from dementia. Boomers are indeed worried, and the brain fitness market has grown dramatically due to Boomer investment in games and services that aim to improve mental dexterity and brain fitness. With the most online-savvy Boomers marching toward their 60s, expect to see an even greater investment by companies providing online games and tools that help Boomers maintain mental dexterity longer.

5. Travel

Boomers love to travel, and retirement will give them greater flexibility to hit the road, providing growth opportunities for many in the travel industry. Indeed, the market of retirement travelers will grow by 36% over the next ten years, which will mean 8 million more retired domestic travelers and nearly 4 million more retired foreign travelers. Retired travelers spend 12% more than employed travelers on domestic vacations and 23% more on foreign vacations.

A broad range of travel marketers stand to gain, in particular, those providing luxury services, as well as cruise lines. In recent years, cruise lines have focused on building their younger consumer base, but the real growth opportunity lies in retired travelers, who are 60% more likely than employed travelers to be repeat cruisers.

6. Health Management 

Boomers in their 50s and 60s, and, soon, their 70s, will increasingly need assistance managing a variety of health ailments related to aging — including high blood pressure, dry eyes, high cholesterol, hearing loss, arthritis, heart disease, cancer, diabetes, macular degeneration, osteoporosis, overactive bladder, prostate cancer, memory loss, and dementia.

This will create a greater demand for non-physician medical professionals (e.g., nurses, physician’s assistants) to handle the overload from doctors who run out of hours to treat patients. These services will rise in popularity as a less costly alternative Boomers will use to help control healthcare costs. Additionally, prescription drug use will continue to skyrocket. Today, Boomers fill 111 million more prescriptions a year than they did just five years ago. Expect an even bigger surge as Boomers age through their 60s, 70s and beyond.

Bottom Line

Boomers are still the largest, biggest spending generation. They are entering a phase of life where their needs will provide new and expanding opportunities across a broad range of key business sectors. Brands that keep their finger on the pulse of changing Boomer needs, and that provide products and services to meet these needs, stand to gain in a big way.

Build Your Foundation First


#TBT For Throw Back Thursday, I’m really stepping back in time, 10 years. In 2005, my wife and I were doing some outdoor home improvements which inspired the following which I wrote back then, from the ScLoHo archives:

Never confuse the foundation with the design of your project.

These words of wisdom can be applied to almost anything, but what brought it to mind was a pallet of paving bricks in my backyard. My wife is excellent when it comes to having a sense of style and design in most cases. Me? I have my own style that has been influenced by others in my life, but between the two of us, I usually let her have her way and I like her ideas.

The paving bricks are part of a project that she initiated in our backyard to build a brick patio. As Kathy focused on the design she wanted and I assisted with some of the grunt work, we came to realize that the foundation of this patio was not turning out right and we had differences in our approach to solve the problem. Basically in the end, I insisted that we get the foundation the way it needed to be, and then the design that she wanted could be accomplished afterwards.

How is your business operating? Do you have the basics in place? That could be a legal adviser, accountant, banker, along with the rest of your business plan? Or are you the type who is just going to “wing it”? Please get the foundation in place first, then you can play with the design of your business.

And in case you haven’t done so yet, include a marketer to your staff of advisers and experts. Someone who is honest and not just a yes man, someone who can give you valuable advise based on what you need. There is a difference between an advertising salesperson and a marketer who sells advertising.

The Brick Patio? It took longer to build but it was built on a firm foundation.

The Talk Radio Advantage for Advertisers on WOWO

WOWO radio is the radio station I work for, doing advertising and marketing consulting, helping business people make smart advertising and marketing decisions, and selling advertising solutions on WOWO and with our digital options.

But this is not about me, or WOWO directly.  It is about the talk radio advantage for advertisers.

This is a conversation I have several times each month.  It is about the mental state of people who are exposed to your advertising messages. 

We are going to look at the big picture and include many of the places you can spend money to advertise.look

Start with television.  When you and I sit down to watch a show, we are paying attention to the show.  When commercials come on, most of us stop paying attention, at least not the same level of attentiveness that we have during the show.

Newspapers and magazines.  Unless it’s a fashion magazine that is chocked full of 50+ pages of ads before the articles start, we are not really interested in the ads.  We bought the paper to read the stories, get the scores, or see if someone died.

Social Media.  Facebook for example is a place to go to find out what’s happening with friends and family.  They have managed to work ads and sponsored posts into out timelines so we can’t help but seem them but we are not on Facebook to check out the ads.

Radio. Not all radio stations are created equal.  For this discussion, let’s look at the difference between music based stations and talk based stations.  The reason we tune in to a station that plays music, any music for that matter, is to hear music that we like.  In Fort Wayne we have country music stations, rock music stations, pop music stations and plenty of variations.

Every listener to a music radio station selects that particular station because they want to hear that particular style of music.  Anytime the music stops for any length of time, say 2 minutes, we pay less attention.  If the station plays 5 or 7 minutes of commercials in a row, we really tune out and pay less attention.  Some may even change stations.  The reason we listen to music radio stations is to hear music.  It’s to escape.  Anything other than music on a music station is an irritant.

Talk based radio stations are a different animal. Stations like WOWO which are a combination of News and Talk have listeners who tune in for information.  The programming on talk radio stations is brain food, not escapism like the music on a music radio station.  When the newscaster or program host is talking, listeners are paying attention to the words.  It’s the information that people want to hear.

So what happens when your commercial airs on a talk radio station like WOWO? 1st off, it’s not interrupting music, taking the place of your favorite song, so it is less of an irritant. Next, if your ad is a live endorsement from the radio personality, that is the very best kind of commercial because you have the credibility of the radio personality combined with the credibility of WOWO and a receptive audience that is listening to hear the talk, whether it is about politics or your business, it doesn’t matter.

If you air regular recorded commercials on a talk radio station like WOWO, you still get a receptive audience that is not turned off by talking on the radio and you are on WOWO which adds credibility to your business.

Last year I discovered another way to use WOWO’s talk radio format to help your business and that is with our live 10 second sponsorship messages of news, weather, traffic and sports.  These are done live by the newscasters and program hosts and are embedded in the program and carry almost as much weight as a full endorsement.

This relationship between the WOWO listeners and the WOWO air staff with our news and talk radio format is one of trust.  For many it’s as strong a bond of trust as a trusted friend.  You don’t get that with a newspaper ad.  You don’t get that with a TV commercial, You don’t get that with nearly any other form of advertising you can spend your money on.

This is the Talk Radio Advantage WOWO advertisers receive.   Want more info?  Let’s talk.