Who in their right mind would ever “want” unhappy customers? The truth is...no one. But an ever-bigger truth is... if you run a business that deals with customers, you will have unhappy customers. “Your most unhappy customers are your greatest source of...
"Extra – Extra, Read All About It!!! Brick-and-Mortar stores are dead! E-commerce is the way everyone will shop in the future. Extra – Extra, Read All About It!!!” If you read the retail industry trades or e-commerce newsletters and blogs at all, that chant has been...
When you own and operate a business and you live and breathe it, often, it’s difficult to see when things change. As they say, sometimes it’s hard to see the forest for the trees. When is the last time you had a Brand Health Check-Up? Only politicians can succeed...
Some consumers make purchase decisions based on relationships and some make them purely on price. They are referred to as either Relational or Transactional customers. If your business sells on price alone, this information may not pertain as much to you. If you would...
All of your suppliers have a vested interest in your success, and most of them have access to extraordinary marketing funds and resources beyond traditional co-op to help you sell more of their products. With the end of the year rapidly approaching, it’s your chance...
The top 10 busiest shopping days typically account for about 40% of all holiday shopping visits to physical stores. (2019 was 46.5% of the total season’s brick-and-mortar traffic whereas in “2020 COVID”, the busiest shopping days accounted for 35.2%). Source: Forbes...
In last week’s article and podcast episode which featured material from my SoundADvice newsletter, I mentioned that when all things are equal, the decision we use to determine who we purchase from is based on… perception! And that perception is, who’s better, who’s...
In the world of selling products and services, when all things are equal, the decision we use to determine who we purchase from is based on… perception! And that perception is, who’s better, who’s more trustworthy, and who’s more reliable! In most cases, many...
Long before baseball was known as BIG business it was known as America’s favorite pastime! But the truth be told, it’s always been a business and some valuable lessons can be learned by looking at how a baseball organization is run. As a fan, we look at baseball as...