Why Does a Radio Guy Also Sell Digital Marketing Solutions?

It’s a question that some people ask out loud and others may not ask me directly but they are thinking, “Why Does a Radio Guy Also Sell Digital Marketing Solutions?”

Excellent question.wowo_mic

Here’s the answer.

My background is in radio.  From the time I was 16 until I was 26, I loved being on the air. Then I moved over to the business side creating ad campaigns in Detroit for my radio clients.  I became a student and teacher of marketing, advertising, sales, persuasion, and something I call human relationship marketing.

Jump ahead to 2005 and I started using digital (the web) to market myself using the same concepts I had learned 15+ years earlier.

With me, Scott Howard aka ScLoHo, you get to work with an individual who understands both the traditional broadcast world and the newer digital world.    I walked away from my paying jobs in radio twice in recent history to work full time in the digital world.  The first time was in 2011, when I joined a website development firm.  A couple years later, I  joined a multi-million dollar e-commerce biz as their Social Media director.

Now I work for WOWO radio which is one of the stations owned by Federated Media.  Federated Media also has a digital division, Federated Digital Solutions. FDS300

Federated Media created Federated Digital Solutions because many of their radio advertising clients were also looking for ways to market themselves online.  Federated Media decided to invest in creating another division of the company.  During my three years, I have seen our digital division grow and we now have 20+ people working for Federated Digital Solutions.

Those 20+ people at Federated Digital Solutions (FDS) have a wide range of backgrounds and experiences.  The goal was to find the best available talent in the country and create the FDS team.

But there’s more.

Several of the digital solutions use outside vendors that we have  access to that you simply can’t buy on your own.  We also have two layers of expertise working on all of these digital marketing campaigns.  There’s the expertise of our vendors and the expertise of the FDS team.

With me, you actually get a 3rd layer of expertise.  Me. Scott Howard aka ScLoHo.ScloHobook banner

Because of my background, experience and knowledge, I really do know more than most of my radio co-workers.  No, I’m not a know-it-all, but I do know how to Google to get the answers on stuff that I don’t know.

Here’s something else that’s important.

I care more about my reputation than what I sell.

I care more about your success than what I sell.

When I started at WOWO, I sold next to nothing from the digital solutions offered by FDS.  I wanted to see the results and I wasn’t willing to use my advertising partners as test subjects.  But as I watched, observed and questioned, I saw that the performance of the Federated Digital Solutions team was top notch.  I also got the opportunity to see what other companies were selling and through that comparison, I saw how we were superior to others.ScLoHo’s Web World

I’ve seen what Nexstar Broadcast Group was trying to sell as digital solutions and it was crap.

I’ve seen the actual results of Dex Media and what they sold to come of my advertising clients and did digging and found a huge pile of manure.

There are a couple of local companies that are selling digital marketing solutions that are worthless.  My friend Kevin, called it marketing malpractice when we were discussing what I was seeing, and Kevin is one smart dude when it comes to doing digital marketing correctly.

Advertising agencies, both local and national are understaffed and under-qualified to be doing the digital work they are selling.

This summer I found out one of my advertising partners bought a website for $27,000 from one of these advertising agencies and it’s really messed up.  Sure it looks okay to the naked eye, but it is impossible to optimize for the search engines (SEO) due to the platform they built it on.  We can rebuild it for less that 1/3 that cost.

One last item in answering the question, “Why Does a Radio Guy Also Sell Digital Marketing Solutions?”

There actually is a study that shows how broadcasting works best in driving people to your website. A couple lines from the article that caught my eye:

Here’s why radio and TV have the advantage: While print media requires hands, broadcast media leaves them free to do other things . . . like type in a URL, tweet something, or click “like.”

Want to talk?  Let’s connect

Are Your Missing Some Customers?

Pay attention as I tell you a true story and see if it applies to your business:

I’ve got a great client, they are a true advertising partner.

Our partnership began last year when I volunteered to help them formulate an advertising and marketing plan that they could use with me or without me.

They decided to use me and a few of the advertising solutions I have available thru my radio station, WOWO and our digital division, Federated Digital Solutions.

I also help them plan and buy other advertising from others.  I am their unpaid advertising consultant.  But I am going beyond the advertising world with them.

I want them to be as successful as possible and anything I can do to help them to help their customers solve their problems is what I am attempting to do.

I have observed a disconnect at times in how they are communicating with the potential customers that are calling them, and it’s costing them business. 4-blue-man-lifecycle-conversion-dollarphotoclub_52657937

Oh, they are very successful despite this, but they can do better.

They are a service business.  If you need them to fix something at your home, you call them and they send out a technician who will diagnose the problem and offer to fix it.

But here’s where I have been observing the disconnect…

I have witnessed phone calls where a potential customer calls and asks questions and what they really want is their problem solved.  Not a conversation over the phone or even possible answers over the phone.

If you are a service business and your phone is ringing with potential customers on the other end, they have problems they want you to fix.  This wasn’t happening all the time with my advertising partner.

I listened to calls that the service manager took and he wasn’t setting up appointments for his techs. I listened to phone calls that the owner answered and they weren’t consistently setting up appointments either.

Advertising can make the phone ring.  It’s up to you and your crew to convert those calls into happy customers.

You may not be aware that there is a problem.  My advertising partners were not aware.  Business was booming and they were busy.

But they could be busier.

So I’m going to do a training session with the office staff.  I’m going to teach them how to answer the phone.

I’m going to teach them to answer the phone when a potential customer calls with a problem and set an appointment so they can help solve those problems and create more happy customers.

I care about this stuff.  You should too, if you own or run a business. Are you missing some customers?

Want help? Reach out to me.  My contact info is below.

How Technology is Shrinking Traditional TV Viewership

I recall a few years ago watching the Emmy awards and wondering if any of the major broadcast networks were going to win any awards.

By broadcast networks, I mean the networks that you can watch over a traditional television without cable or internet.  In most cities that includes ABC, CBS, NBC and sometimes FOX, CW and MY networks.  PBS too.

As I was reviewing emails from the summer I saw one from MarketingCharts/MediaPost that pointed out a generation gap in how we watch. This study actually counts satellite and cable tv as part of the traditional tv group

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From the looks of it, it appears that the current batch of 40 year olds are at the age of switching from watching live traditional TV to other delivery methods such as streaming or delayed viewing on other devices.

My kids are definitely watching plenty of streaming video compared to traditional television.  My wife and I are over 50 and we watch streaming video too because of the convenience of it.

My guess is that the switch is not just because of our ages, but the switch will accelerate as more and more older adults become aware of the choices they have.

And now a note of caution for the businesses that are relying on their local television stations to advertise with…  The audience isn’t just getting older, it’s shrinking too and will not be coming back.

How much traditional TV did you watch over this Labor Day Weekend versus how much streaming video did you view?

Not All Experts Are Experts

I’ve talked a lot recently about the term Experts.

Expert is not a title you earn by going to school or completing certain training.  Being an expert involves many aspects but generally speaking…

An Expert is someone who has expertise in something beyond the average person. expert1

Often a degree is required, like a Doctor.  Or other credentials for other professions.

But Not All Experts Are Experts.

In the media and marketing world, you can become certified and credentialed, but the question remains can you deliver?  Do you have success stories? Do you have data to back it up?  Do you have positive reviews?  Are you following best practices?

Even if you are a nice person, you may not have earned that expert title, yet.  If you want to be better and grow your expertise, you can do it.

I was researching some information for an advertising partner and was bothered by the level of expertise that an “expert” had.  It was lacking… not up to par with what my advertising partner should be getting for the money spent each month.

I dug further and discovered numerous mistakes online.  These were not invisible to the average person mistakes, but obvious ones to the naked eye.

It made me sad, actually because I really was hopeful that this “expert” was the real deal, but now I can’t recommend them anymore.

It’s not fair for me to publicly tell you who I am referring to. Instead I urge you to do your research.  If you don’t know how to research, or what criteria matters, then ask.  There are plenty of people who have the knowledge to guide you to find the right expert you need for your business.  Lawyer, accountant, social media, advertising, plumbers, you name it, you can find it.

And I’d be glad to help you double check on anyone in the marketing, media, online, advertising world both locally and nationally too.

Just ask me.

Marketing Wisdom from Others

I’m going to tell you a little story.

A story about Collective Wisdom.

ScLoHo's Collective Wisdom

 

Collective Wisdom is the name of the first blog I created in 2004, but Collective Wisdom has a deeper meaning:

The best way to learn something is by learning from others.

If you’re smart, you already knew that.

Thirty years ago, I moved my family from Indiana to Detroit to embark on a new career in a city I had never been to before.

It was my transition from working on the air as a radio personality and program director to the advertising side.  I was 26 years old and had to wear a sports coat and tie everyday.

I learned from the owner of our company, Don Crawford of the Crawford Broadcasting Company; and Frank Franciosi, the General Manager of WMUZ 103.5 FM.  I also learned from Doug Burns, a co-worker who I teamed up with to create some very creative and successful radio advertising campaigns before Doug advanced in the company and transferred to Dallas.

But beyond these people and our in-house training resources, I also sought out wisdom from others.

I became a student of marketing, advertising and sales.  Every week I learned from the business owners and managers I worked with as we created advertising and marketing plans.  Most were successful but we learned from those that weren’t successful too.

I also took responsibility for furthering my education by reading certain books and articles and today I’ll share some of those with you.

Harvey Mackay caught my attention with his book Swim With The Sharks Without Being Eaten Alive and his 2nd book Beware the Naked Man Who Offers You His Shirt. These two books laid the foundation for me in how to conduct myself in the business world and you should visit his website, subscribe to his weekly column and read all of his books.  You’ll be a better person if you read some of Harvey’s wisdom.

Another book, Positioning, The Battle for Your Mind by Al Ries and Jack Trout began to open up my thinking about marketing and advertising beyond the idea of how to write a commercial.  Al and Jack have since gone their separate ways, but I urge you to pick up any or all of the books they have authored.  Jack’s website has links to his books and there’s more at Al’s website.

Fast forward a few years (about 15+) and I was introduced to the writings of Roy H. Willams.  Roy is the self proclaimed Wizard of Ads and is extremely knowledgeable about not just the advertising world but also the way to use what I call Human Relationship Principles in your marketing.  I have my own copies of his first 3 books which I need to read again.  Roy also offers them free as downloadable PDF Files. I also subscribe to his weekly newsletter which is also free.

Another author that you may have heard about is Seth Godin.  I’ve read most of his books and although I don’t always agree, I appreciate reading his material and comparing his thoughts with my own.  Seth also has a blog that he posts on daily that you can subscribe to.

In a world where it seems like everyone is trying to sell us on the new bright and shiny marketing tool, platform, or gimmick, I urge you to do what I have been doing for the past 3 decades and learn the basics that can apply to your life and business dealings.

Learn how to learn.

Learn how to think.

Learn how to discover your own thoughts, and formulas on how to do stuff.

Take the knowledge and wisdom from others and see how you might apply it to your life.

That’s what I call Collective Wisdom.