Forget Plan B, It’s Time for Plan C

Forget Plan B, It’s Time for Plan C

by | Apr 14, 2020 | Marketing and Advertising Insights, Sound ADvice, The Not-So-Secret Writings of ScLoHo

An Opportunity to Evolve…Create a Category

“When life gives you lemons, make lemonade.”

Right now, lemons are definitely being thrown at many businesses.  Are you open to making a different kind of lemonade?

Just a few short months ago, at the beginning of December 2019, I wrote and published an article and podcast with the title, What’s Your Plan B?

Not that I was foreseeing the future, I just knew that the spiraling success of economic growth and consumer confidence would one day have a flip-side and you better start getting prepared.

If you created a Plan B for your business operations, congratulations.

However now it’s time for Plan C. Yes, you may be working thru a Plan Coronavirus or Plan Covid-19 or whatever nickname you want to use for the here and now.  Also the Plan C I’m talking about has nothing to do with Medicare supplements or abortion pills.

But this Plan C is taking the past Plan A when everything was great, mixing in your Plan B which was designed for an economic slowdown, adding in the things we are learning each day in the middle of this pandemic and how we are adapting and creating a new recipe for success that we’ll call Plan C.  If you pretend we can just go back to Plan A when the stay at home restrictions are lifted, you are wrong.

If you simply put your Plan B into action, you are missing out on some of the great things that we are learning in the middle of this history lesson.  Here’s more timeless tips from my most recent Sound ADvice newsletter:

For many business owners, this is a perfect time to re-evaluate their business and potentially re-position their company.  What is it that you’re currently “known for”?  Are you known for having the lowest prices, best selection, highest quality, the fastest service? Or, are you not really known for anything specific.  Is there something different that you would like to be “known for”?

If you are looking to re-position your business, NOW is a perfect time to start planning and potentially implementing your NEW position. Many brands have been born during or immediately following a major crisis!

Do we really believe that a business can consistently offer the highest quality and the lowest price?

Many marketers make the mistake of trying to be all things to all people. Consumers’ minds won’t allow a business to own both the quality position and the discount position.

Very often the position you own is not that of a particular product or service, but rather it is an experience or demographic.

For example, Michelin doesn’t own the tire category, they own safety, while Pirelli owns the performance experience. Both come with a higher price tag and both have plenty of consumers who value their product.

GEICO doesn’t own the insurance category, they own “saving you time and money”.  They never speak to how well they pay claims.  On the other hand, if you want an insurance company that you are confident will pay your claims, even the crazy ones, you’re more inclined to lean toward Farmers Insurance. “They know a thing or two because they’ve seen a thing or two”.

In their groundbreaking book, The 22 Immutable Laws of Marketing, Al Reis and Jack Trout state law #2 as: “If you can’t be first in a category, create a category you can be first in”.

Through marketing and advertising, a business can create its own niche or demographic category.

Unfortunately, or fortunately, depending upon whether you want lemons or lemonade, now is a good time for many of us to re-evaluate the position your business holds in the minds of your customers, potential customers, and your community.

Former Chicago Mayor, Rahm Emanuel, said this about a crisis, “You never want a serious crisis to go to waste. And what I mean by that is an opportunity to do things that you think you could not do before.”

Being known for something specific is far more profitable than trying to be all things to all people!

If you’re looking to create a category you can own, click here to see The 22 Immutable Laws of Marketing.  If you’d like to further discuss creating a category for your business to own, contact me.  Also subscribe to my weekly Sound ADvice business tips and marketing email newsletter by filling out the form below.

Stay Safe – Stay Healthy – Stay Strong!

[wd_hustle id="sound-advice-sign-up" type="embedded"]

Work From Home Tips

Work From Home Tips

by | Mar 31, 2020 | Marketing and Advertising Insights, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard

Preparing for WFH

If you google search “WFH”, you will learn that there are approximately 16 different acronyms for WFH. But due to our recent events, the two most recognizable are “Work from Home” or “Working from Home”. 

Before COVID-19, it was estimated that 8-million US employees worked from home regularly.  Today, that number has multiplied many times, and some say that it may be the “new normal”.

WFH sounds simple.  However, if it were, wouldn’t everyone be doing it? The fact is, it’s not simple. It’s not convenient. It’s not always feasible or the best situation, and by most standards, it’s not as productive as working in a normal office or work environment.  

Because of our current circumstances, today many business owners have either chosen to or have been forced to take the office home.  Whether you have already made the transition or are considering it, it’s imperative that you keep the days as normal and as productive as possible.

WFH comes with many distractions. Getting the most out of every hour and every day is critical, even if it’s a short-term situation.  To help you get the most out of your employees, I have a list of 8 rules for working at home.  Applying these rules in some shape and form will not only help you be fair to your employees but at the same time, keep them productive.

Rule #1 is Hold them Accountable.  While you don’t want them feeling untrusted, it’s only fair that you expect a good day’s work for a good day’s pay. 

Rule #2 is having them Set a Schedule.  WFH comes with many easy distractions. Having a set schedule will keep them on task and give them daily goals.  

Today’s technology (Google Hangout, Zoom, GoToMeeting, YouTube videos and many others), many of which are free, allows us to have face to face meetings and conversations.  Rule #6 is Start each Day Off with a Video Conference. Make this a positive experience. You might consider starting every morning with a short online meeting.  They can be brief with an agenda that looks something like this:  

1) Good Morning with a positive quote

2) Good news from yesterday (positive comments about customers or work situations, celebrate positive things that happened)

3) Challenges that they are facing by working at home or with customers, etc. 

4) Share positive ideas and comments (ways to improve – what they are thankful for)

5) Motivational or training videos

Everyone hopes that our current situation will be short-lived. In the meantime, if you would like to see all 8 Rules for Working From Home click here. We hope you find them helpful.

Stay Safe – Stay Healthy – Stay Strong!

What I just shared with you is from my weekly Sound ADvice email newsletter that is sent every Wednesday morning to people like you who request it.  Each week there are either some marketing tips, business tips or often some of both along with a link to get more details.

I lead a sales team for one of Federated Media’s radio stations in Fort Wayne Indiana.  Because we already had a hybrid Work From Home business model for our sales teams, some of what the WOWO Radio sales staff has been doing hasn’t changed.  However we are also tasked with having regular face to face in-person meetings with our advertising partners and prospective clients.  That has changed and we are working to adjust.  No, I’m not doing daily video sales meetings with our team because that would be too disruptive since we weren’t meeting daily in person previously.  Your business environment and set-up could be different. 

Behind the scenes, those of us in management are having twice weekly Zoom meetings to brainstorm with each other ideas and how to implement them.  We are living in the middle of history right now, like being in the middle of a movie and not knowing how it will end.

I do know this however:  The term Short-Term Pain for Long-Term Gain seems appropriate as we all make adjustments.   On the programming side of our radio operations, my afternoon talk show host, Pat Miller and our anchor of Fort Wayne’s Morning News, Kayla Blakeslee are both broadcasting from make-shift home studios.  We have limited staff coming to the radio station and we are closed to the public so prize winners are being mailed their winnings.

But life goes on.  We are launching new advertising campaigns for new advertising partners.  We are updating and adjusting the messages from our long time advertising partners and if you or your business wants to be on WOWO Radio, contact me.  Scott@WOWO.com is my email and we’ll get it done.

 

[wd_hustle id="sound-advice-sign-up" type="embedded"]

Little Things That Make a Big Difference in Your Business Success

Little Things That Make a Big Difference in Your Business Success

by | Mar 3, 2020 | Marketing and Advertising Insights, Sound ADvice, The Not-So-Secret Writings of ScLoHo

Big Returns on Little Things

In today’s business economy you need referrals and repeat business more than ever! Nothing impacts the way your customers feel about your business more than the way you and your people treat them.

Ensuring that your people create a positive customer experience every time is no easy matter, and often it’s the “little things” that delight or annoy your customers.

 Google the name Bruce Barton, and you’ll find he was an author, congressman, and founder of Betty Crocker, and he is credited with saying, “Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.”

It’s oftentimes the little things that proved the biggest rewards!

People, not businesses, nor products, create the customer experience, and it’s that experience that will dictate your referral and repeat rates.

Little Thing #10 from our 10 Little Things for Big Paybacks is, Everything Rolls Downhill. The way you treat your staff is the way they will treat their jobs and your customers! Respecting your staff also reduces absenteeism and internal theft rates. To create a culture where your employees are more apt to do the little things makes the job fun. Celebrate successes, have staff-only events and offer employee pricing to them and their families.

Our company recently partnered with our outside consultant on a program to Up Our Culture.  What do you and your company do to create a positive environment for both your team and your customers?

If you need some ideas take a look at this list of 10 Little Things For Big Paybacks, click here.

And if you would like more Sound ADvice for your business like this, fill out the form below.

[wd_hustle id="sound-advice-sign-up" type="embedded"]

The Power of Persistence

The Power of Persistence

by | Feb 4, 2020 | Marketing and Advertising Insights, Really? The Personal ScLoHo, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard

Today I have a personal story to share with you and I’ve titled it the power of persistence.

The audio version of this article marks a milestone of 150.

This will be the 150th episode of the Genuine ScLoHo Media and Marketing Podcast.

Since I do weekly updates, that means nearly 3 full years under my belt of writing and producing a weekly podcast.

If you are a new reader or listener, indulge me for a moment while I tell you the back story of the podcast.

I work for Federated Media in Fort Wayne Indiana.  I joined them in 2013 as part of their advertising sales team for radio station WOWO. In 2016, our company started a podcast initiative and a couple of our local managers approached me to ask if I would be willing to create a sales podcast.  Why me?  I’ll get to that in a moment.

Anyway, I said yes and in December of 2016 I created the first 4 episodes of the Genuine ScLoHo Media and Marketing Podcast.  However due to staffing changes, over the holidays, the launch of the podcast was delayed a few months until March 2017.  In about 6 weeks, it will be 3 full years that I’ve been doing a weekly podcast on media and marketing.

The reason I was asked to launch a podcast was because of what I was doing and what I had done in the past.  Around 2004, I started writing and publishing a few blogs including a couple focused on media and marketing.  In 2011, when I launched this website, I migrated over 10,000 articles that I had published and included them here.  Hang on, how did I end up publishing over 10,000 articles in 7 years?  I would sometimes write up to 4 times a day, 7 days a week.  This was just a hobby and passion, believe it or not.  It was not my paying job, I was working full time for another group of radio stations back then.

My online activity over the years has continued week after week, non-stop, even when I took a break from radio and worked full-time in the web world.  If you dig back into the 14,000 plus articles I have published you’ll see what I wrote about during my time in the digital marketing profession.

But there is more to my background, I also spent a number of years behind the microphone as a radio personality of sorts.  I have the technical background to produce a podcast.

The Power of Persistence in marketing myself has paid off.

Ten years ago, when I was cranking out 20 or more articles every week, I was also invited to teach some college classes.  I was also asked to lead a couple of workshops on social media, digital marketing and personal branding.  I was named one of Northeast Indiana’s Top 101 connectors by Leadership Fort Wayne and was also nominated a few times for some statewide awards in social media.

6 years ago, this website won another award for the content I was putting out every week.

I never did this for the awards, I did it and do it as a creative outlet and to help others.

A couple more examples of the Power of Persistence pertaining to what I do.  This year I have had more people come find me, seeking me out to offer advice, plan their advertising and marketing and spend money due to my expertise.  The other day I was contacted by a local medical group after they found an article I originally wrote a few years ago.

They said:

It is refreshing to hear of the integrity and passion you have for your work, that was conveyed through the article we read about advertising.

We are very much looking forward to meeting with you!

The other example is a frequent comment I get and my co-workers get about radio ads that I have running on WOWO offering marketing tips similar to what I write and podcast about.  Nearly every week, someone tells me that they appreciate what I am sharing.

The Power of Persistence can work wonders for you and your business too.  I have some fantastic advertising partners and friends who have seen the Power of Persistence pay off for them.  Some are in their first couple years of business, others are over 70 years old.  They have been doing the right thing, the right way and letting others know that they are available to take care of them with their business expertise.

My advice to you, is to first off be honest.  Honest in every way with everyone.  Do the right thing, and keep doing the right thing every day, every week, every month, every year, persistently. And don’t be shy, let others know about you and invite them to do business with you.

It really works.  If you want my help contact me.  You can also sign up for my free Sound ADvice business tips email newsletter in the box below.

 

 

[wd_hustle id="sound-advice-sign-up" type="embedded"]

Prepare For Success

Prepare For Success

by | Dec 30, 2019 | Sound ADvice

Onboarding 

Getting Them Off to a GREAT Start

Today, hiring good people is a challenge in itself; keeping them is a whole different ball game.  

When it comes to hiring and adding new people to your business, it’s imperative that they get off to not only a good start, but a GREAT start.

In the human resources world, bringing on a new employee is referred to as “onboarding”.  A definition of onboarding is, “the action or process of integrating a new employee into an organization”.

A new employee should never show up to work on their first day and sit around for an hour trying to make themselves useful because the manager didn’t have a plan or wasn’t prepared.

Not only is a strong onboarding process key to the employee’s and the business’s success, but it can also determine how long that employee stays with the company.

An article by Process Street, an onboarding company, quoted a survey that stated “Employees who participate in a structured onboarding program are 69% more likely to stay with an organization for 3 years” and “15% of employees said the lack of an effective onboarding program aided in their decision to quit”.

Don’t confuse onboarding with orientation.  Orientation is a one-time event.  Onboarding is a series of formal, well-planned events that start the day they are hired and can last from one month up to a full year.

Everything from having their workstation ready and business cards printed on their first day to pre-planned weekly and monthly reviews is part of making sure employees feel welcomed, know what’s expected of them, and how they are doing every step of the way.

A good onboarding system only needs to be created one time, then it can be used over and over with only minor tweaks going forward.  

To see the 9 Tips for Successful Onboarding, click here, or, you can find many examples and suggestions by simply googling “onboarding”. 

What you just read is part of my Sound ADvice weekly marketing and business tips email newsletter.  You can join the hundreds of other subscribers that receive it free in their inboxes Wednesday mornings by filling in your information in the box below.  Our next issue will be sent after the holidays. 

[wd_hustle id="sound-advice-sign-up" type="embedded"]