How’s Your Online Visibility?

How’s Your Online Visibility?

We are well into 2018 and I have a very important question:

How’s Your Online Visibility?

When was the last time you did an overhaul of your website?  If it’s been more than 18 months, your business is hurting.

I sell a variety of radio and digital advertising solutions and there are times when I tell people before we can send people to your website, you need an update.

Here’s a few key items to keep in mind in 2018:

Mobile has overtaken laptop and desktop.  This means instead of sitting down with our computer to look for stuff, we are more likely to grab our phone. Your website has to be more than “mobile friendly”.  Think Mobile First.

Responsive websites are the new norm instead of having a separate mobile site and a more robust desktop website with the exception of e-commerce sites.  When I say Mobile First, assume that the first visit someone is going to have to your website is that tiny screen on their phone, not the big desktop monitor.

So design your website for the best UX (that’s User Experience) on Mobile First and then include a full experience for the minority of folks who will use their computer to visit your site.

Next up, is Voice Search is taking over the world.  All the Apple Fans thought it was cool that they could have a conversation with Siri until I showed them how I could also get what I needed by talking to my phone with the “Ok Google” technology.

But that was just the beginning of voice activated devices. With Alexa and all the others battling it out to be our best buddies in the artificial intelligence world, is your website and company up to the latest standards?

Search Engine Optimization is part of it, but if you are only using methods that were the gold standard in 2015 or before, you risk getting lost online.  Searches are based on so much more than keywords these days.  Search is personalized to each of us.  Your previous browsing and search and your location is all known and while that helps you find what you are looking for when you are browsing, it has also changed the rules for a business to be found online.

Google continues to penalize old and outdated websites and web-pages and is always looking for the best content to serve you and I as consumers, not you and I as business owners and marketers.

How are you using Social Media for your business?  Are you using Facebook Live?  Do you know how to create engaging content? Do you know the differences between Likes and Engagement?  Is your LinkedIn profile set up properly?

When was the last time you Googled yourself?  Do it.  Also on Bing, Yahoo, and YouTube and Facebook.

Are you listed on the review sites?  Are you monitoring and responding to reviews?

I know this is a lot to consider but it really is important stuff.

Some of these things you cannot do yourself, you will need to pay professionals to do it.  And even though I’m a professional at some of this, and I can help guide you, most of my recommendations will involve hiring people and companies besides myself.  I have contacts and connections to people and companies that are good at these things and stay on top of it so you can focus on what you do best in running your business.

Remember my original question: How’s Your Online Visibility?

Need some help or guidance on what we’ve talked about today? Reach out to me.

And here’s a study just released about the smart speakers that are growing in popularity.

Social Media Stats and Marketing

Social Media Stats and Marketing

As many of you prepare your business for 2018 and are wondering about Social Media marketing, here’s some numbers that were shared by Mediapost.  Remember that these are just numbers and you really should talk to a professional about what this means for your individual situation.  If you are in the Fort Wayne, Indiana area, reach out to me.

Social Media Strategy Opportunities by Jack Loechner , Staff Writer @mp_research
A potpourri of popular social media platforms, and how brands and retailers can implement strategies, better reach, and engage with different audiences.

Facebook

  • 2 Billion monthly users
  • 75% of users spend 20 minutes on the site every day
  • 500 million people watch facebook videos every day
  • FacebookLive popularity has risen 330% since launch
  • Users watch FacebookLive videos 3X longer than non-live videos
  • Strategy: Drive awareness and engagement with videos and live streams

Twitter

  • 328 Million active monthly users
  • Daily active users have increased 14% each year
  • The average user follows 5 businesses
  • 80% of users have mentioned a brand in a Tweet
  • Companies active on Twitter see a 19% increase in customer satisfaction
  • Strategy: Prioritize customer service and engagement

Instagram

  • 800 Million monthly users
  • Monthly users grew 24% in 2017
  • Half of users use Instagram Daily Posts tagged with a location have 79% higher engagement
  • Strategy: Post highly visual, geo-targeted content to boost engagement

Pinterest

  • 200 Million monthly users
  • 50 million more users that October 2016
  • 67% of users visit Pinterest on mobile while shopping in-store
  • 1/3 of users choose Pinterest over Google search
  • Strategy: Link Pinterest to your website to increase traffic and sales

Snapchat

  • 375 Million active monthly users
  • Growth slowed 82% after instagram stories launched
  • 3 Billion snaps are created each day
  • 63% use Snapchat as their primary medium for messaging friends
  • Users younger that 25 visit more than 20X a day for at least 30 minutes
  • Strategy: Leverage geo-filters to create interactive content

https://www.mediapost.com/publications/article/309125/social-media-strategy-opportunities.html

 

That’s the latest number’s from the Mediapost article.  But what does any of this mean to you the local business person?   It’s nearly useless data for deciding how to reach people and invite them to become your customer.

However here are a couple of considerations…

Facebook has officially moved to a pay model.  In other words, it is nearly impossible for a company to get exposure for anything considered advertising or marketing unless you pay. I saw this first hand in 2013 when I worked full time in social media and it continues today.

Instagram is owned by Facebook and many including myself crosspost between the two.

Twitter is still better to use by the customer service department than the marketing department of a business and Snapchat, well it’s demographics are below the ages of people I target for most of my advertising, so I personally don’t care.  I even deleted my own Snapchat account this year.

Social Media is still the bright shiny object that marketing people are trying to figure out and tons of businesses are dumping their advertising budgets to online stuff like the platforms mentioned here. However you and I as consumers are not fond of the ads that interrupt our newsfeed  when we just want to see what’s going on with friends and family.

This is why we use social media.

One platform mentioned in that Social Media Report is different and if you are in retail, you should give it consideration.

Which one?

Pinterest.  It is an online wishlist and shopping list for the heavy users. It takes time and knowledge to build Pinterest Boards that pay off financially as I immersed myself in it a few years ago and saw the largest measurable Return On Investment that was trackable for my social media activity.

Let me leave you with this.  Advertising and marketing is best done by those who are professionals and that also includes social media platforms.  Don’t be swept away by big numbers like I shared at the beginning of this article and think that you can have instant success.  The folks behind the scenes at these social media companies are constantly tweaking and changing the rules of the game and what worked last year may not work next year so you need to be sure the person handling your social media is staying on top of the changes every week.

Can You Recognize Click-Bait and Fake News?

Can You Recognize Click-Bait and Fake News?

I am constantly surprised that smart people fall for Click-Bait and Fake News these days.

Even more, I’m surprised at the websites that allow this on their pages.

Today I was visiting the newly redesigned website for one of my former hometown newspapers, the News-Sentinel which recently stopped printing their afternoon paper after 100+ years.

Take a look at the ad on the right side of this page.

The beloved Doctor Oz is dead, according to the copy, right?

Nah, it’s both Fake News and Click-Bait.

It’s pretty easy for the trained eye to see that this is an advertisement link and for some reason the people behind this ad decided to use the incorrect age of Dr. Oz.  He is only 57 and won’t turn 58 for another 7 months.  But most people don’t know that including me until I Googled him.

So what happens if you “click” on this “bait” of “fake news”?

Here’s where the link goes:

The domain FoodJarVase.com, which has a link similar to what I clicked on: https://foodjarvase.com/instructions-for-creating-a-hat/

But look at what appears when you click on the Click Bait Fake News:

Looks like the good doctor is alive and well, and the website belongs to US magazine right?  But once you get over the shock that the Doc is not dead, and maybe someone you know has E.D. …

Hang on.  Because this is not really the US magazine website.  It’s FoodJarVase.com correct?

So who is FoodJarVase.com?

I decided to explore by going to the FoodJarVase.com website and it looks legit.  But when I went to their contact page, it smells fishy.

There are two addresses listed, one is complete with a street address in Michigan.  I copied and pasted that address into Google and it shows a small house in the streetview of Google Maps.   The other address on that page is just a city in Virginia.  And the phone numbers were incomplete too.

Next trick was to find out who the FoodJarVase.com domain belongs to.  Turns out it is registered to someone in Panama City, Panama.

All kinds of red warning signs should be exploding in your brain right now.  Who knows what would happen if you or someone gives their personal info over to this mysterious scam artist.

Please, be smart.  Don’t blindly click and give your personal info to websites that are Click Bait and Fake News.  And perhaps someone at the http://www.news-sentinel.com/ can clean up the types of ads they allow on their site too.

What’s the BEST Form of Advertising in Fort Wayne?

What’s the BEST Form of Advertising in Fort Wayne?

What is the very best form of advertising? I was asked a similar question recently.

I belong to a business networking group that limits membership to just one person from each business category and I sort of occupy two categories.  Radio Advertising with WOWO Radio & Digital Marketing with Federated Digital Services.

If I had to choose just one, not both of those categories, which one did I want to hold onto, is what I was asked to consider.  I was even told that I don’t need to decide now, but in the future that might be a choice I have to make.

I knew the answer without hesitation and this may surprise you.

But before I share with you, what I told them, I’ve got a little story that demonstrates the why behind my answer.

The purpose behind your advertising and marketing is to build profitable relationships.

I have a retail store that has consistently used my radio station, WOWO for three years.  Before I met them, they would never commit to any advertising to more than 2 months.  This business is over 40 years old, but moved to a new location a few years ago.  So why do they advertise with WOWO every month?  Because our listeners tell them that they were told by Pat or Charly to visit their store.

Here’s another story:

I work with a Doctor who took over two practices last year.  We started by using a Custom Audience Targeted Digital Display advertising campaign and he saw his practice grow.  I could show him the number of visits to his website that were produced by his digital advertising campaigns.  Then we decided to expand and add a few ads on WOWO radio.  I visited him 10 days after his radio ads began and his first words to me is that he has people telling him that they heard about him on the radio.

I could tell you a few more stories but I think you are starting to catch on.

If I had to pick between selling only radio advertising campaigns on WOWO or selling only digital advertising campaigns online… I pick WOWO Radio for the Win.

This is not to downplay the power of the digital marketing campaigns that I’ve run for some of my advertising partners.  Earlier this year, one of my advertising partners was able to track 482 leads in just a couple of months that were generated from the Custom Audience Targeted Digital Display advertising campaign we created.  This was more than they could handle and leads were not being handled properly.  That company wasn’t prepared to take care of the business we were sending their way. Digital can work when properly executed from beginning to end.

But let me remind you:

The purpose behind your advertising and marketing is to build profitable relationships.

And for some businesses, getting clicks and leads online is exactly what they want. However, most local businesses that I work with want reassurances that their advertising investments are good investments and when you get people telling you they heard your name on the radio, that is reassuring.

Face it, most of us are not going to tell a business person that we are in their store because we saw their digital ad.  Digital ads aren’t personal in that way. At least yet.  One day, I’ll probably get served a digital ad that says something like, “Scott, are you ready to buy this phone? Click here.”  That will be kind of creepy.

The reason for the success of many advertisers on WOWO is the human relationships that are developed.  Our loyal listeners feel a fondness for our talk show hosts who are on the air every day.  They connect because they are what we call actively listening which is different than passive listening like you often do with a music radio station that is simply playing in the background.

That fondness matures into a trust factor between the WOWO listener and the radio station and the station personalities.  On a scale of 1 to 10, our WOWO radio personalities score 7’s, 8’s sometimes 9’s or 10’s with listeners on the friendship and trust factor.  That’s higher than some of the people you have as Facebook friends, right?

Every other form of paid advertising simply doesn’t rank as high in creating trust.  Television could come close if the local personalities could create an authentic advertising message, but that is rare. Newspapers don’t connect and bond, neither do most magazines.  Billboards are just signs but rarely do they make a human connection that includes an emotional bond that happens with our WOWO radio hosts.

The answer to the question of what is the very best form of advertising, for all the reasons I just mentioned, I firmly believe in most cases it’s a message on WOWO Radio for local businesses in the Fort Wayne area.

Digital advertising is growing, it’s the bright and shiny object that more and more businesses are pouring money into but as you see, there are plenty of challenges.

And there’s more to your advertising success than just running ads on WOWO.

Here’s what I told my friends last week.  In my left hand I held my smartphone which represents digital advertising.  In my right hand I held a piece of paper with the WOWO  logo, to represent the radio advertising options I offer.

If I had to choose, please cut off my left hand (digital) and leave my right hand (radio).  I’m right handed and to be forced to write with just my left hand could get messy.

Fortunately, I can offer both hands.

But more important than what I have in my hands, the radio and digital advertising options, is what’s in my head and heart.

That’s where I have the knowledge, wisdom and hands on experience of the last couple of decades to help craft a marketing plan designed specifically for your success.  And that’s the heart of it all.

Want help?  Ask me.

 

Why WOWO Radio Will Outlast The Naysayers

Why WOWO Radio Will Outlast The Naysayers

NewsTalk 1190 WOWO Radio in Fort Wayne, Indiana is going to be 100 years old soon.  Despite the most recent doomsday report that AM and FM radio stations would be obsolete before WOWO hits 100, I’m here to present some real reasons that the report is both right and wrong.

Broadcast radio is struggling to remain relevant as consumers embrace streaming platforms, according to a groundbreaking study that examines the disruption to radio caused by digital services.

These trends are crippling radio, which is witnessing historic declines in its audience and its relevance to listeners and advertisers. To survive, radio must innovate, learn from other media, and take control of its path forward into the third decade of this century and beyond.

That’s the intro to a 30 page report that says radio stations like the ones I work for are going the way of the phone book.  Here’s a direct link to the entire report if you want to really dig in.

A dozen years ago, I was making the same prediction. Music radio was going to be a thing of the past.  At the time I worked with legendary Fort Wayne WXKE Radio Icon Doc West and Doc knew the answer to the problem of music radio stations losing listeners to streaming services and satellite radio stations. Live and Locally Relevant. That was the mantra that Doc used to stay at the top of the heap of radio personalities back then.

WOWO radio used to be a music station when I was a kid and the most listened to radio personality before Doc West was Bob Sievers. His morning program on WOWO had 90% of the available audience tuned in.  Farmers for the farm reports, kids like me, waiting to hear the weather, well, actually the school closings and everyone else listened to Bob on WOWO to know what was going on.  Bob and WOWO were Live and Locally Relevant.

My reason for predicting the demise of AM & FM radio back then was the digital age as auto manufacturers were adding internet to their vehicles.  More options for drivers to listen to their favorite music.  I knew it would be an evolving change, simply because it would take time for these internet connected cars to replace the older vehicles.

Your Car, a “radio on wheels”

But then something else has kicked in that I didn’t foresee. The Internet of Things.

The IoT as it is called is the interconnection of stuff via the web that we didn’t need to have connected to the web previously.

The ability for your phone to respond to voice commands was a preview of what we have now with Alexa and the other digital personal assistant devices that are becoming common place.

But back to my headline for this story:

Why WOWO Radio Will Outlast The Naysayers

WOWO radio and our sister stations at Federated Media are embracing the digital age. They were the first in Fort Wayne to jump in and offer the radio programming to listeners on what ever digital platform the listeners wanted.  Then they went a step further and began producing content that goes beyond what you can get by listening to the AM & FM radio signals.  Podcasts, Videos, and plenty of on-demand content that you and I can read, watch or listen to when we want, where we want.

Listen to what you want, when you want

Our music stations, in Fort Wayne including WMEE, K-105 and 98.9 The Bear have been Live and Locally Relevant for decades!  WOWO Radio with our News and Talk format for the past 20 years has a couple of national talk shows in the middle of the day, but every 30 minutes, we have Live and Locally Relevant news updates.  Fort Wayne’s Morning News with Charly Butcher starts the weekday and afternoons with the Pat Miller Program, bookend each weekday with Live and Locally Relevant programming.

In case you still need another antidote as to the importance of local media, during tragic events like Hurricane Harvey, it was the local Texas radio stations that were the dominate source of information. Television isn’t portable but radio is.

But what about the radio audience overall?  Is it shrinking?

After the report from the naysayer, two more reports came out to counter his claims.  You can read them here and here.

But what I care about and so do the businesses I work with who use WOWO Radio to advertise by inviting our listeners to become their customers, is what is the state of radio listenership in Fort Wayne Indiana?

I researched it for this story.  I have access to the Eastlan radio surveys from 2013 thru today that measures radio listener habits every 6 months in Fort Wayne.

Between 2013 and 2017, the total number of people age 12 and older who listen to a radio station in Metro Fort Wayne has grown by 25,000.

Boom.

Mic Drop.

396,000 weekly listeners in the spring of 2013.

421,000 weekly listeners in the spring of 2017.

How’s WOWO doing?  Every survey that I have access to (including before 2013) show that WOWO radio continues to lead the pack with over 100,000 listeners every week, and 98%+ are grown ups.

In about 8 or 9 years WOWO will be celebrating a century of service.  Now is the right time to join the other advertising partners who benefit from being on WOWO.  Contact me to find out how.