by Scott Howard | Oct 8, 2015 | Marketing and Advertising Insights, The Not-So-Secret Writings of ScLoHo
Digging deeper today into Timeless Marketing Rule #2: Don’t Sell, Help Them Buy.
This is the 2nd of the Timeless Marketing Rules I mentioned this week:
2. People don’t like to be SOLD something. But they usually will accept and welcome help BUYING something. Big Difference.
Here’s where Human Relationship Principles come into play. We are annoyed by pushy salespeople. Even when we are ready to buy something, if the salesperson is a jerk we lose trust and may even delay buying.

Sounds Like a Good Deal?
There are some stores I refuse to go to because the salespeople are too annoying. That act as desperate vultures who see me and anyone else as fresh meat and they are ready to pounce on to see how much money they can extract from me.
Or so it seems.
There are other stores that you walk in and are desperate to find someone to help you find what you need. This is the opposite problem. Sometimes I want advice to decide if I should buy this or buy that. But they only have know-nothing clerks or order takers who are clueless about this, that and everything!
Apply this to your marketing and advertising outreach.
If you and your company are truly experts and knowledgeable beyond knowing how to read the label on the stuff you sell, then you can help people buy. That’s what we want.
by Scott Howard | Oct 7, 2015 | Marketing and Advertising Insights, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard
I mentioned yesterday that I would dig deeper into the 7 Timeless Marketing Rules and so here we go with #1:
- People like it when you talk to them. Better yet, talk with them, not at them. If your advertising is yelling, shouting, screaming, or simply annoying, stop it and get real with people.
The best marketing is word of mouth. But that is also slow and uncontrollable. So you pay money to advertise. Your advertising outreach can mimic and emulate word of mouth. 
In the radio world I work in, live endorsements by trusted air personalities are often the most powerful way to use your 60 seconds of advertising time. I saw this was an excellent way for ads to stand out when I worked in music radio.
With our news/talk format on WOWO radio, it’s even more impactful. This is word of mouth with a bigger mouth because instead of reaching one person at a time, there are thousands who are hearing about you and your business by people they trust. And it is done in a no-hype, conversational manner.
With WOWO we also offer some exclusives for those advertising partners that are buying testimonial style ads. Charly and Pat will only endorse one business in each business category. Not every business automatically qualifies, Charly or Pat have final say on whether or not they will do live endorsements. It’s their reputation on the line along with WOWO’s reputation.
Another way to use word of mouth marketing is in business networking groups. Not all are created equal. I recently rejoined BNI. I was a member for three years between 2004 and 2006 and then was a regular sub for that BNI chapter. My only reason for leaving was my position changed and I was not available to meet every week.
But I saw the value and when I was invited to join a local BNI chapter this summer again, I signed up and made the investment. Our chapter is larger than any of the others in Fort Wayne with over 35 members which is about double the number of members other local chapters have. BNI offers category exclusivity and has high standards that members must meet. BNI is a true word of mouth business networking organization. Interested? Contact me and you can be my guest at our next meeting and see it in action.
Word of Mouth also works on social media but not in the way that companies like Facebook are trying to push. Facebook earns it’s money from advertising. That’s why we see ads in our timeline. But there is also a more trusted form of word of mouth that occurs organically on Facebook. Just update your status with a request for a recommendation for something you need. I saw this in action several years ago when my friend Heather was looking for a dentist. Over 25 of her friends responded with recommendations of who to use and who to avoid.
Back to the concept of talking and not yelling, shouting or screaming in your advertising. There are lots of businesses that will continue to yell, shout, and scream in their radio and tv ads, so when you present a more human, relationship friendly message, it will get attention and stand out. Want help? Contact me. More on this series tomorrow.
by Scott Howard | Oct 6, 2015 | Marketing and Advertising Insights
Last week I gave a presentation to about 40 business people and I mentioned the phrase, Timeless Human Relationship Principles. So today I’m going to share with you some of those but rephrase them as Timeless Marketing Rules.
They are based on Human Relationship Principles.
- People like it when you talk to them. Better yet, talk with them, not at them. If your advertising is yelling, shouting, screaming, or simply annoying, stop it and get real with people.
- People don’t like to be SOLD something. But they usually will accept and welcome help BUYING something. Big Difference.
- If you want people to show up at something but you don’t invite them, they won’t show up. This is one huge principle I preach about advertising. You have to invite people to become customers.
- There is truth to the concepts of reach and frequency. Reach is how many different people will see/hear your message. Frequency is how often each individual person will see/hear your message. One day I’ll write about this again, or you can ask me about how to apply reach and frequency to your marketing.
- However, one tip on frequency right now: One invitation is rarely enough. That’s why we don’t sell one commercial and expect results. That’s like going on just one date and expecting them to marry you then and there.
- People want to trust other people. They want to trust you and your business and the stuff you sell. Your marketing and business practices need to consistently build trust.
- You need to communicate with people using the medium they prefer. Some people like texting, some never leave a voicemail. Others use twitter, some rarely read their email. These human relationship principles and timeless marketing rules don’t change with technology. That’s why they are timeless. But you need to be aware of individuals communication preferences.
I’ll dig more in depth into each of these in the days ahead. Your Comments and Questions are always welcome.
by Scott Howard | Sep 23, 2015 | Marketing and Advertising Insights, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard
WOWO radio is the radio station I work for, doing advertising and marketing consulting, helping business people make smart advertising and marketing decisions, and selling advertising solutions on WOWO and with our digital options.
But this is not about me, or WOWO directly. It is about the talk radio advantage for advertisers.
This is a conversation I have several times each month. It is about the mental state of people who are exposed to your advertising messages.
We are going to look at the big picture and include many of the places you can spend money to advertise.
Start with television. When you and I sit down to watch a show, we are paying attention to the show. When commercials come on, most of us stop paying attention, at least not the same level of attentiveness that we have during the show.
Newspapers and magazines. Unless it’s a fashion magazine that is chocked full of 50+ pages of ads before the articles start, we are not really interested in the ads. We bought the paper to read the stories, get the scores, or see if someone died.
Social Media. Facebook for example is a place to go to find out what’s happening with friends and family. They have managed to work ads and sponsored posts into out timelines so we can’t help but seem them but we are not on Facebook to check out the ads.
Radio. Not all radio stations are created equal. For this discussion, let’s look at the difference between music based stations and talk based stations. The reason we tune in to a station that plays music, any music for that matter, is to hear music that we like. In Fort Wayne we have country music stations, rock music stations, pop music stations and plenty of variations.
Every listener to a music radio station selects that particular station because they want to hear that particular style of music. Anytime the music stops for any length of time, say 2 minutes, we pay less attention. If the station plays 5 or 7 minutes of commercials in a row, we really tune out and pay less attention. Some may even change stations. The reason we listen to music radio stations is to hear music. It’s to escape. Anything other than music on a music station is an irritant.
Talk based radio stations are a different animal. Stations like WOWO which are a combination of News and Talk have listeners who tune in for information. The programming on talk radio stations is brain food, not escapism like the music on a music radio station. When the newscaster or program host is talking, listeners are paying attention to the words. It’s the information that people want to hear.
So what happens when your commercial airs on a talk radio station like WOWO? 1st off, it’s not interrupting music, taking the place of your favorite song, so it is less of an irritant. Next, if your ad is a live endorsement from the radio personality, that is the very best kind of commercial because you have the credibility of the radio personality combined with the credibility of WOWO and a receptive audience that is listening to hear the talk, whether it is about politics or your business, it doesn’t matter.
If you air regular recorded commercials on a talk radio station like WOWO, you still get a receptive audience that is not turned off by talking on the radio and you are on WOWO which adds credibility to your business.
Last year I discovered another way to use WOWO’s talk radio format to help your business and that is with our live 10 second sponsorship messages of news, weather, traffic and sports. These are done live by the newscasters and program hosts and are embedded in the program and carry almost as much weight as a full endorsement.
This relationship between the WOWO listeners and the WOWO air staff with our news and talk radio format is one of trust. For many it’s as strong a bond of trust as a trusted friend. You don’t get that with a newspaper ad. You don’t get that with a TV commercial, You don’t get that with nearly any other form of advertising you can spend your money on.
This is the Talk Radio Advantage WOWO advertisers receive. Want more info? Let’s talk.
by Scott Howard | Aug 28, 2015 | Marketing and Advertising Insights
Today I’m wrapping up my week of articles from the ScLoHo 2008 archives with an email I received from GasPedal.com. I have no idea if the company that owns this domain is the same that owned it 7 years ago, so I’m just going to keep all the legal stuff in at the bottom.
Word of Mouth for Retailers
Three great ways to get people to talk about your stuff:
1> Give them something to walk away with
2> Use a multiplier
3> Don’t forget to ask
1> Give them something to walk away with
Put something in their hands that will start a conversation–something they’ll literally hand to the next person they see. Think about the matchbooks that every restaurant used to give away. Put your name and logo on something for your customers to take and pass along.
2> Use a multiplier
Make it easy for your customers to talk to more than one person about you. Instead of giving them one sample or coupon–give them five. If you give someone five samples, they’ll look for five people to give them to.
3> Don’t forget to ask
Sometimes all you need to do is ask nicely. Tell your staff to end each sale by saying “Thank you – don’t forget to tell a friend!” or “we’d appreciate a review!” Do the same in your emailed receipts. You’ve got a ton of happy customers who would love to support you–they just need to be reminded (and know that you appreciate it).
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http://www.gaspedal.com/
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