Aiming at the Wrong Target

Aiming at the Wrong Target

Too many business owners aim their advertising at a single target.  While that may have been a decent strategy twenty years ago, today, by narrowly aiming at a select group, you may be missing a much larger potential audience.

The goal of advertising should always be one of two things and in most cases both; it should be to increase sales AND build brand awareness. But all too often we get hung up on targeting very specific demographics when creating our media plans.

For example, it might not seem only reasonable for a baby-products retailer to target “women 18-49 with infants”. But according to the market research firm Scarborough, nearly half of those who bought infant clothing, 47%, were from households without children.

When it comes to grocery shopping, whom should you target, men or women?

The assumption is women do most of the grocery shopping.  But do they? The answer is yes… and no! Statista research from 2020 will tell you that the primary shopper in the average household is 65% women and 35% men. However, in households where the grocery shopping duties are shared, men do 59% of the shopping compared to only 41% of the females. Furthermore, 70% of all secondary shopping is done by men. 

Scarborough Research also found that nearly a quarter (23.5%) of all women’s cosmetics and perfumes were bought by men.

In his Twelve Causes of Advertising Failure, Roy Williams wrote. “The importance of qualitative data has been grossly overestimated by many advertisers and media professionals.  In reality, saying the wrong thing has killed far more ad campaigns than reaching the wrong people.  It is amazing how many people become ‘the right people’ when you are saying the right thing.

Thinking beyond the traditional demographics your competitors are ‘targeting’ with their advertising can help you reach untapped markets to increase your sales. 

Click here to read how to reach and influence “purchasers” rather than “demographics”. 
 
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Caring About Your Customers

Caring About Your Customers

If you want to earn a consumers business this year, you have to appeal to what matters most to them.

That statement is true if you are selling Land Rovers or if you are running a dollar store.

It’s also been a truth that has been around forever, but now I have a fresh set of data to help you navigate 2021.

It comes from a survey just released last month on MarketingCharts.com.

Do you know what tops the list?

Convenience and Safety.  I’m willing to bet that before our pandemic, those two items wouldn’t be linked together and be a the top of the list.  Sure, we’ve been steadily looking for ways to make our lives easier forever, so convenience would be pretty high on the list anytime, but coupled with the repeated and continuous warnings about our health and safety due to the virus, this is a new category of consideration that we need to keep in mind for many more months to come.

The idea of getting your groceries delivered to your doorstep was an option very few people were willing to spend the money on.  Even curbside pickup was a concept that was still in its infancy a year ago for grocery shopping.

Sure we’ve been having pizza’s delivered to our door for decades.  That concept was expanded awhile ago locally by a company called Waiter on the Way that would take your order over the phone from dozens of restaurants and deliver to you for a small charge.  Of course this concept has since expanded with national companies now providing this service.

Ordering online with delivery of nearly anything has become the mainstay of Amazon’s retail operations for years.  As consumers we knew that we could order online and buy stuff that would be delivered to our homes, or our cars, but the pandemic created the increased need perceived by consumers who were previously not even considering these conveniences, but now do it for safety’s sake.

My question to you, is what have you done this past year and what will you be doing in the months and years ahead to adapt to this trend?

Also on the list is the word Empathy. How do consumers feel about your company and the way you care about them?  How do you manage this internally and externally?  If you have a customer that leaves a less than 5 star review online, how do you respond?  Are your marketing and branding messages conveying empathy and do you live up to those expectations?   Time to clean this area of your business up because this relates to another item on the list.

Losing loyal customers.  With all the changes in buying habits and the disruptions caused by the pandemic, this has also accelerated in the past year and will continue in 2021.

Two more items on the list go hand in hand.

The acceleration of e-commerce and providing the best customer experience. The best way for a local company to compete with an online, out of town company is the customer experience angle.  We want to shop local, make it easy for us to do that because there is an alternative.  Better yet, have you added an e-commerce option for you local customers?

Looking for ideas on how to implement some of these ideas and concepts?  Contact me and we can explore some options.  Send an email to Scott@WOWO.com .

Why WOWO is the Best Choice for Advertising (Part 3)

Why WOWO is the Best Choice for Advertising (Part 3)

As we move toward a new year, many business owners are attempting to figure out the best bang for their buck when it comes to marketing and advertising.

If you are in the Northeast Indiana region, specifically Fort Wayne, Indiana and nearby communities and you want to invite adults age 25 and older to buy from you, become your patient, or client, I urge you to contact me and my team at WOWO radio.

Marketing Charts dot com released a couple of articles that I’m going to use in the 3rd installment of my series this year of Why WOWO Radio is the Best Choice for Advertising.

About half of US adults say they trust the information they receive from reviews of products or services from other users or customers.

Also in this study, less than 25% of us, trust TV advertising.

One big trend that companies have been relying on is using Influencers on Social Media who have thousands of followers to convince their followers to buy the products they pitch online.  According to the study that marketing tactic only works on about 15% of us and nearly half of us distrust these so-called influencers.

Follow along with me as I relate this information to the capabilities of WOWO radio.

Besides WOWO having the largest weekly audience of adults, our news and talk format means our listeners are actively listening to the words our radio personalities are saying, compared to a music station that has passive listenership because music is often used as background music.

At WOWO, our morning news host Kayla and afternoon talk host Pat have the ability to connect with their audiences much more deeply than any other form of media as they share not just the latest news but also their personal lives too.

They have built a trust relationship with their listeners.

Imagine if that trust relationship could be transferred to your business. That would be incredible.  Pat and Kayla and the other WOWO radio personalities become friends with their listeners and in the same manner that you trust your friends to make recommendations, WOWO’s listeners trust them too.  I call it Word of Mouth with a Bigger Mouth,

Yes, many of the businesses that use WOWO also use Kayla or Pat testimonial endorsement ads and are seeing the benefits.

Now there was another article that confirmed the power of a host doing a live ad.

Host-read ads were also found to outperform non-host-read ads on several key marketing metrics. Most notably, they were found to produce some 60% higher intent to seek information, a 50% higher intent to purchase, and 50% higher recommendation intent. Additionally, host-read ads produced 67% higher affinity and 33% higher familiarity than non-host-read.

The data I just shared pertains to podcasts, but it is both reasonable and acceptable to apply this to WOWO.

Not every business qualifies for a testimonial endorsement from Pat or Kayla on WOWO.  When you contract with WOWO for this type of ad, you are category exclusive.  Ask me or my team for details on this.  We actually have a waiting list for some categories.

 

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Why WOWO is the Best Choice for Advertising (Part Two)

Why WOWO is the Best Choice for Advertising (Part Two)

I was reading a blog post last week from the Radio Advertising Bureau that includes several facts and figures I am going to share with you in this 2nd part of an ongoing series as to why WOWO radio is your best choice for advertising.

But first, a little comparison of the changes that are occurring in the media and advertising world.

Television viewership continues to drop like a rock.

This month the television awards show that celebrates the very best on TV, the Emmy Awards was hosted by one of the Jimmies.  Kimmel or Fallon, most people don’t know who is who since they both host late night talk shows.  Let’s see, the Emmys were on ABC, so it was the ABC Jimmy.

US viewership crashed according one headline, to 6.1 million this year.  You would think that with all the stay at home orders, it would be up this year.  Last year it dipped below 7 million for the first time.   This is a trend that has been going on for the past 2 decades.  Ten years ago 13. 5 million watched and back in the year 2000, nearly 22 million watched the Emmy Awards.

I just reviewed the list of winners and there were just two winners that I saw from the 100+ awards.  The Superbowl halftime show and The Last Dance special series.

I have no intention of watching more TV in the future, there are a few shows that my wife and I will view when they return later this fall, but mostly on our own schedule.  Primetime TV viewership is a thing of the past in my family.

Advertising on TV is getting diminishing results.. I’ve had some of my advertising partners complain about this.  Sounds like the kind of stories I used to hear from people who relied on newspapers and phone books in the past.

So what about radio?  This article from RAB points out that radio listenership remains steady but it also takes a deep dive into the audience that makes up a significant portion of the WOWO radio audience. Baby Boomers.

Have you ever heard of Sutton’s Law? It’s based on the principle that when diagnosing something, you should first consider the most obvious. It is based on bank robber “Slick” Willie Sutton’s response to a reporter’s question: “Why do you rob banks?” His response? “Because that’s where the money is!” This same response could be applied to the question; “Why boomers?” According to Deloitte, boomers will be the wealthiest generation in America through 2030. As of 2019, boomers were among the most affluent households, yet this group is not highly targeted. In fact, only 10% of marketing budgets is set aside to boomers, despite them outspending every other generation by $400B annually.

As a Boomer myself, I know that this is the time of my life that I have been the most financially stable with the ability to make purchases without as much hesitation as I was doing even 10 years ago.  It’s a combination of where most Boomers are in their personal life cycle and the fact that there are just so many of us, that will keep Baby Boomers a highly desirable consumer for the next decade.

Born between 1946 -1964, they don’t easily fit into a traditional ad-buying demo, so for the purposes of this analysis, let’s look at one segment – 55-64.

Radio reaches 91% of these adults weekly. When they tune in, they listen for 15.4 hours every week – greater than the adults’ average of 12.8. They are an engaged audience. When it comes to radio listeners in this age group, they are more likely to:

  • Spend $1,000-$2,000 in home improvements (32% more likely)
  • Spend $7,500 or more on remodeling (54%)
  • Spend $120-$149 every week on groceries (22%)
  • Purchase or lease a $40K-$50K vehicle (26%)
  • Own a vacation home, farm or investment property (46%)

Despite the pandemic, boomers are still financially stable. Based on a Gfk-MRI survey (August), 59% believe they are in the same shape financially as they were a year ago despite the pandemic. Advertisers should take note to continue to target this group as they are brand loyalists. Based on this same survey, 77% plan on returning to their favorite brands.

When my company temporarily reduced wages by 20% for everyone for a few months this year, the effect on my family was minimal. And as far as brand loyalty, we have done both, stuck with or returned to many of our favorites, but also added a few more options when we are spending money.

Here’s the rest of the article from RAB:

These radio listeners are also ready to go once the pandemic is over. When it comes to purchases, they are ready to return to physical brick-and-mortar locations:

  • 32% more likely to purchase shoes
  • 30% to purchase clothing
  • 23% to purchase groceries
  • 16% to purchase home improvement supplies
  • 15% to purchase furniture

When it comes to boomers, “Slick” Willie Sutton would say the same thing to advertisers as he did to a reporter about why he robbed banks. The key is here is to just simply target them. With reach and high tune-in time, radio is the medium to do just that. It’s obvious. It’s Sutton’s Law.

Every month, I receive updated rating data on local radio station listenership and WOWO radio, with our News/Talk format continues to dominate with the absolute largest audience of grown-ups in our area.  Want to invite them to be your customers?  Contact me.

 

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Radio versus Social Media

Radio versus Social Media

For the past few years, President Donald Trump has called the major news media Fake News. Meanwhile the commentators on the networks and news organization he calls Fake, call the Presidents favorite channel Fake News.  I’m not about to dive into a political rabbit hole but this is just one example of how we as consumers have been losing trust in the long standing traditional news media, no matter what side you are on, there’s someone on the other side that will say, you’re wrong and they are right.

What led to this widespread division is not just what the news organizations are doing, but the availability for anyone and everyone to become their own “media”.  I’m talking about Social Media.

We can forget about Tom and MySpace which was the forerunner to Facebook.  MySpace is still around but Tom skipped town.

Facebook is attempting to take over the world, still but in light of what they have been doing with data collection and arguing over their legal liabilities, Facebook is losing ground when it comes to Trust. 

I just read a story that summarized findings of a survey taken this summer by Engagement Labs that points out how badly the trust factor in Social Media has fallen this year.  How bad is it?  “Facebook down 56%, Instagram down 38% and Twitter down 140%”

Yikes.

Now before I go any further with sharing the results from this story, I want you to know where I am coming from.  Since 2003 I have worked exclusively in the marketing world.  8 years at a group of radio stations, followed by some shorter positions working for a website development company that specialized in marketing solutions, another several months back in radio, followed by nearly a year as the “Social Media Magician” at an ecommerce company before I returned to radio again in 2013.  

The ScLoHo brand came about due to my online activity I was doing 15 years ago.  I have lived in both social and online media along with traditional media for a long time and I know the strengths and weaknesses of all of it.  The company I work for has a digital division and I can probably out debate anyone on the pros and cons of all this. 

Back to this story and survey from this summer…

A new survey of radio listeners finds their trust in radio and its personalities continues to grow as social media has become far less trustworthy during the past year. Conducted by data and analytics firm Engagement Labs and commissioned by iHeartMedia, the study shows listeners ages 18-69 place higher trust in radio than in television or social media and that 79% of respondents said radio is more or just as trustworthy compared to a year ago while social media is 50% less trustworthy during the same time period.

Here’s more specific numbers:

Among radio listeners 18-69, the survey found 75% trust radio, 66% trust television, 57% trust websites, 38% trust Twitter and 37% trust Facebook.

My radio station, WOWO Radio is a news/talk formated station and I just received data relating to our listenership and the trust factor that I’ll share in a few weeks.

One more quote from this story:

The survey also found that an overwhelming majority of respondents indicated that radio improves their mood, helps them feel less isolated and more connected to their community. More than three-fourth of respondents (77%) trust the information they receive from their favorite on-air hosts. In addition, heavy radio listeners were found to wield robust word of mouth power for advertisers, having more brand conversations and more influence than heavy internet users and TV viewers.

It’s that last part, the robust word of mouth power for advertisers that I’ll gladly talk to you about specifically with regards to WOWO radio if you reach out to me and I’ll also be including that information in an upcoming article and podcast.

 

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