Culture is the Key

Culture is the Key

by | Jun 3, 2024 | Sound ADvice, The Not-So-Secret Writings of ScLoHo

The last few weeks I’ve been sharing my Sound ADvice newsletter content on my website and podcast and I’ve got another one to share.  This time I’m also going to include content that wasn’t in the Sound ADvice newsletter too.  And if you want to receive my free newsletter in your inbox, send me an email to Scott@WOWO.com

It was the famous line from the movie Field of Dreams, “If you build it, they will come”.

Today, good employees want more than a good paycheck; they want to “enjoy” where they work.  So, the new hiring mantra should be… “Make it fun and they will come”.

Attracting, hiring, and retaining good employees is as difficult as it’s ever been. Last summer i reviewed 400 applicants in order to hire 2. Because we are very particular with finding the right person for the openings we have, we also make a diligent effort to keep them and culture is a key component.

If you have a “fun” place to work, exploit, promote, and tell people about it. They will come.

If you don’t, start building the “fun” culture today.

Study after study has proven that companies who put fun into their company culture are more successful.

Here are some startling statistics that may make you want to consider “intentionally” creating a fun and happy work environment:

  • Companies with happy employees outperform their competition by 20%
  • Happy salespeople produce 37% greater sales
  • 36% of employees would give up $5000 in salary to be happier at work
  • Happy employees take 10 times fewer sick days

It only makes sense that happy people are more productive.  The obvious rings loud and clear, but the fact is, most companies don’t intentionally create a fun culture.  It either happens or it doesn’t.

To put “fun” into your culture, first, start by recognizing it won’t happen on its own.  It’s you, the owner or manager, who needs to implement a plan to have fun!  Come up with fun or positive events plotted throughout the year, either monthly or quarterly.  If you are struggling to come up with ideas, create a “fun idea” team and let them bring ideas to you!

It can be as simple as implementing “Casual Fridays” or “Bring your Pet to Work Day” and can be as deep as paid company trips. Having a company picnic in the summer and a Christmas party around the holidays is not enough in today’s competitive work environment.

In today’s extremely competitive recruitment and retention environment, businesses must make every effort to not only attract new employees but also retain the ones they have.

If YOU make it fun…they will come and Stay!

If you’d like to start putting more “FUN” into your business culture, click here to read 12 Ways to Create a FUN Work Environment.

P.S.  If you are currently looking for better success with your recruitment efforts, reach out to me, Scott Howard. I can help guide you on how to target better-qualified candidates.

Some of the additional information beyond what was sent in my Sound ADvice newsletter is based on some conversations I’ve had recently and a special training session that our company, Federated Media conducted this summer.

Culture is more than fun and games, it’s also the interaction between staff and particularly between employees and their bosses.  In 2013 the company I worked for had a management change in the department that I worked in.  Within 5 months, I decided to return to radio because of conflicts.  But it wasn’t just me.  Within 18 months the entire digital marketing team resigned due to bad management including a couple of my co-workers who’d been with the company 10+ years.

This year, I’ve had conversations with a half dozen people who had similar situations.  They were happy in their jobs and then management changed and it was not a good match.  That led to career changes for the employees and their former companies had to find their replacements.

Federated Media’s C.O.O. Brad Williams brought back an advanced training program that he personally presented to all the full-time staff at our company.  It took several meetings as we were limited to 20 participants each.  This was an adaption of a program from Wilson Learning on Social Styles.  End goal was for each person, no matter what their title or position to be able to identify their own style and that of others so we could improve our relationships with each other.  This was a full day investment for everyone and for Brad, multiply that by at least 5 days, one for each group, plus travel and preparation.

Culture is the Key to attracting and retaining your team.  Are you purposefully creating a culture that works?

Once in a Lifetime Eclipse

Once in a Lifetime Eclipse

by | Apr 29, 2024 | Marketing and Advertising Insights, Really? The Personal ScLoHo, ScLoHo's Fort Wayne, The Not-So-Secret Writings of ScLoHo

It’s been a few weeks but on April 8th millions of us in the United States were in the path of a solar eclipse.

Here in Indiana, the main event was shortly after 3pm as the moon blocked the light from the sun for a few minutes.

Where I live, Ft. Wayne, Indiana, we were in the 99.9% of total blackout and I was going to attend a rooftop viewing party locally.

However a few days before, my daughter who lives in Colorado told me she and her husband and kids were making the trek back home to witness it first hand and they were going to a rural spot south of Ft. Wayne where her in-laws lived and could we join them?

Yes was the answer and like many others we made a drive to see the world go dark in the middle of the afternoon.

It was a cool experience and likely the last solar eclipse I will witness first hand in my lifetime considering the next one for where I live is in 2099 and I’d be well over 100 years+ old.

There were plenty of crazy people predicting the 2nd coming of Jesus, or the rapture, or other things that most of us ignored.   For the most part, this was an event for the masses without any political division or any other of the things that can divide people.

Instead, it was a day where all people could enjoy the same thing without a lot of spin.  Oh there was a lot of hype and some news organizations went overboard warning people to be prepared for the worst.

But it really was nothing more than a natural, predictable occurrence that was available for anyone to witness first hand either in person like we did or on screens like many others did.

And that my friends, was a refreshing change from the multiple divisions this world seems to foster.

I’ll toss in a marketing tidbit… Be honest about how you promote things in your business.  Once in a Lifetime can only occur once every 75 years or so.  And remember the old adage of Underpromise and Overdeliver.  This year’s eclipse was like that for me and hopefully you too.

Are You Open to Ideas

Are You Open to Ideas

by | Dec 18, 2023 | Marketing and Advertising Insights, Sound ADvice

How was your year?

Are you excited about next year?

As a business owner, or manager or even someone without a title, every once in awhile we should stop and plan for the future.  Problem is many people do it alone, or with limited input.

Last week subscribers of my Sound ADvice weekly newsletter got some advice that I’m sharing today including a link for more tips.  If you would like to receive this newsletter free of charge, send me an email to Scott@WOWO.com and simply ask for the newsletter.  It arrives every Wednesday morning except for holiday weeks.

Here’s the Sound ADvice for planning your new year:

Before you owned or were managing a business, you may have been on the other side as an employee, and you probably had a lot of ideas on how you could improve your employers’ businesses.

There’s an old saying, “None of us is as smart as all of us”, or, “Both of us are smarter than one of us.” 

Guess what, like you, your staff just may have some ideas on how to improve your business. They’re in the trenches facing customer complaints and questions every day and oftentimes may have thoughts on how and what it would take to create happier customers.

There are several ways you can benefit from inviting more staff input on how to grow your business:

1.) Odds are some of your staff are from a younger generation than you and may be better at coming up with ideas that appeal to their generation.

2.) People whose opinions are solicited and respected are likely to respond positively and be better employees.

3.) When you act upon a suggestion made by your employees, they have a moral obligation to see that initiative through to success.

As the new year is approaching, now is a wonderful time to set in motion ways to improve your business in 2024.  Start by including your trusted employees in a brainstorming session.

If you want to make 2024 better than 2023, click here to read some helpful tips on how to set up, implement, and execute a successful brainstorming session.

Leadership Lessons

Leadership Lessons

by | Nov 6, 2023 | Sound ADvice, The Not-So-Secret Writings of ScLoHo

What does it take to be a leader?

That question was asked of myself and a couple dozen others this summer at a half day retreat our company held in August.

The answers were plentiful and good, as most of us were in a leadership position.  Some of us had a leadership title with people that reported to them, while others were leaders due to the work they did or how they performed.

One topic on the subject of leadership was sent out to subscribers to my Sound ADvice newsletter and it goes like this:

Are you a boss, or are you a manager?

When you approach the definition of the word boss or manager as a noun, they basically mean the same thing. However, when approached as a verb, they have drastically different meanings.

 

As a verb, Webster’s dictionary defines “boss” this way, “to order about in a domineering way”.  A “manager” is defined as, “to handle or direct with a degree of skill”. It even adds in, “to treat with care”.

Poor customer service is often the result of interaction with people working for a boss who is not happy with their situation. Strong, professional, and polite customer service comes from employees working for and with someone who is a manager.

The most successful managers today hire people who have a passion to do their jobs to the best of their ability…these people don’t need a boss. These people need a manager who will give them access to the tools, training, people, resources, and environment that allows them to perform to the best of their ability.

So, if you’re a manager, here’s an idea. Instead of giving your people a “to-do” list, try asking them to give you a “to-do” list. What do they need you to do to help them be more productive or deliver better customer service?

In our Twelve Ways to Create Happy Employees, number seven is “360-degree feedback”…asking your employees how YOU are doing.

 

Zig Ziglar said, “You can get whatever you want as long as you are willing to help others get what they want.”  It’s also been said that “You can be as successful as you want if you are willing to let others take the credit.” 

If you look honestly into a mirror and ask yourself, “Am I a boss or a manager?“, what would you answer?

If you’re a boss, are you ready to quit being the boss and become the facilitator or manager of your team’s success? A culture where the “boss” works for the staff and the staff works for the customer can create a successful company without anyone working for the company!

Happy employees will deliver happy customers.

If you would like to see the Twelve Ways to Create Happy Employees, click here now and start making happier employees, more satisfied customers, and more money!

For close to 10 years, I have worked for Federated Media and most of those years I got to work as a member of the advertising sales team for radio station WOWO. Then for close to 4 years, I got to lead the WOWO sales team and then took on the General Sales Manager position for 3 more stations.

Now again I am back to my first love of marketing consulting and advertising sales.  During those management years, I learned how challenging it is to be a boss, a manager, a leader with the title and consistently do a good job for your team and your bosses.

For those of you who are in that role and doing everything you should be doing I salute you.  If you need any help, or guidance, I have some recommended books and podcasts, just reach out to Scott@ScLoHo.net

If you would like to receive my Sound ADvice weekly newsletter, send me an email to Scott@ScLoHo.net.

Win Their Hearts Or Lose Their Business

Win Their Hearts Or Lose Their Business

by | Apr 16, 2023 | Marketing and Advertising Insights, ScLoHo's Collective Wisdom

Numerous times I’ve talked about Trust being the biggest Human Relationship Factor that you and your business need to earn and protect when it comes to the success of your business in the eye of the public.

I just saw an article published by MarketingCharts.com that talks about consumer trust outside of advertising, but just as important:

Trust is a key component of brand loyalty, but it’s hard-won and easily lost. According to a Razorfish and GWI survey of almost 1,700 consumers ages 16-64, 58% of respondents said it was a “somewhat slow” or “very slow” process to gain trust in a brand that they recalled building a relationship with.

By contrast, when thinking about a time they lost trust in a company, 70% said they lost that trust quickly.

Now this article was focused on multiple factors that can build trust or destroy it including data privacy policies, online reviews from consumers, compatibility with political views and causes and so on, but to me what really stood out was how challenging it can be to win the hearts and trust of consumers and that it simply takes time.

But more than time, it takes multiple positive touches.

On the other hand, it’s really easy to lose a consumers trust.

When we run advertising campaigns for our clients, we work on under-promising and then over-delivering.  The opposite can destroy a company.

Here’s a link to the article: https://www.marketingcharts.com/customer-centric/privacy-and-security-229090 

If you want help or guidance creating trust for your company, reach out and we’ll talk.